IT Support Technician

Baker Newman Noyes•Portland, ME

51d•Hybrid

About The Position

If you're seeking an opportunity to launch your IT career in a collaborative and professional environment, Baker Newman Noyes offers the perfect starting point. We are looking for a proactive and service-oriented IT Support Technician to join our team and help maintain the firms technology landscape. This entry-level role is essential to ensuring smooth day-to-day operations by providing responsive front-line support to internal users. From troubleshooting hardware and software issues to managing user access and escalating complex problems, the technician plays a key role in minimizing disruptions and supporting exceptional client service. Ideal candidates bring a foundational understanding of IT systems, strong communication skills, and a willingness to learn. Experience with accounting software, remote desktop tools, and ticketing systems is a plus. We offer hands-on training and mentorship to support your growth and success within the organization.

Requirements

Entry-level; 02 years of experience in help desk or technical support (internships or school projects welcome)
Basic understanding of IT systems and office productivity tools
Strong communication and customer service skills
Ability to manage time and prioritize tasks effectively

Nice To Haves

Exposure to ticketing platforms and remote support tools preferred
Interest in pursuing further education or certifications in IT support or systems administration

Responsibilities

Provides prompt, courteous, and effective front-line support for hardware, software, and network issues.
Demonstrates empathy and professionalism in resolving user inquiries via ticketing systems, email, and phone.
Applies basic understanding of Windows OS, Microsoft 365, and networking principles to troubleshoot common technical issues.
Supports user account setup, password resets, and access management.
Works closely with internal teams and offshore support to escalate and resolve complex issues.
Contributes to a culture of continuous improvement by documenting solutions and identifying recurring problems.
Delivers clear, user-friendly guidance to non-technical audiences.
Maintains a helpful and approachable demeanor, ensuring a positive support experience.
Records support activities and contribute to internal knowledge base articles.
Helps build resources that empower users and reduce repeat inquiries.
Demonstrates a strong desire to learn and grow in a fast-paced IT environment.
Stays informed about emerging technologies and best practices in technical support.