It Support Technician
About The Position
Looking to bring on an IT Support technician to support the corporate headquarters in Southfield, MI. This person would be the sole IT resource on site for the team and will be supported by the rest of their support group that sits around the US at their plant locations. They have roughly 50-100 employees that sit on site regularly at HQ and the support necessary is mostly level one type issues surrounding Active Directory, password resets, helping troubleshoot applications, and general IT support of the users. The environment is primarily Windows with the lone exception being the CEO who uses a Mac book, but Mac experience is just a nice to have. They will also need to have experience troubleshooting conference room equipment like audio/visual, and ensuring Teams conferencing works in the conference rooms being used. The bigger ask within this role is needing a candidate that is ready to learn & grow their skills beyond the general support field. The IT support workload is realistically going to be about 20-25 hours of work per week, but they would like to supplement those responsibilities with spending time on process improvement at the local facility as well as upskilling thru collaboration with other IT members more focused in the network environment. In a perfect world they would love to train this person into more of an Administrator that can handle the day to day support tasks for Grede at HQ, but then also jump in and help with more advanced issues and any issues that can be resolved remotely to relieve ticket loads for the various plant environments. The areas of upskilling would include: Active Directory administration, Domain troubleshooting, and general networking concepts.
Requirements
- Windows 10
- Support
- AV
- Active directory
- Customer service
- Hardware
- Technical support
- Desktop
- Troubleshooting
- Windows
- Imaging
Nice To Haves
- Mac experience
Responsibilities
- Active Directory support
- Password resets
- Troubleshooting applications
- General IT support of users
- Troubleshooting conference room equipment (audio/visual)
- Ensuring Teams conferencing works
- Process improvement at the local facility
- Upskilling thru collaboration with other IT members
- Handle day to day support tasks for Grede at HQ
- Help with more advanced issues
- Resolve issues remotely to relieve ticket loads for the various plant environments
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
