It Support Technician

TEKsystems•Monroe Township, OH

6d•$18 - $20•Onsite

About The Position

The Corporate IT Fulfillment team ensures delivery excellence for all endpoint devices and applications across home office, global offices, and distribution centers. This role focuses on managing and tracking IT assets, providing on-site and remote troubleshooting, performing software upgrades, and creating documentation to support IT operations.

Requirements

BS/BA in IT-related field preferred.
1–3 years of experience with Microsoft Windows, macOS, and VDI technologies.
Strong troubleshooting and technical support skills.
Effective customer service and communication abilities.
Ability to work in a fast-paced environment with attention to detail.
May require heavy lifting of PCs and peripherals.

Nice To Haves

Asset management
desktop support
Windows 10
hardware/software troubleshooting
inventory management
help desk support
deployment
macOS
CompTIA A+
CompTIA Network+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation

Responsibilities

Handle day-to-day IT requests for home office and international associates.
Create and maintain knowledge base documentation for IT service desk and support teams.
Collaborate with global service providers to deliver consistent, high-quality support.
Work with internal IT teams to test and deploy technology projects.
Develop and deploy software packages and upgrades to Windows endpoints globally.
Identify and implement new support processes and tactics.