IT Support Technician
About The Position
As an IT Support Technician, you will provide entry-level technical support and operational IT assistance to ensure smooth day-to-day activities across the organization. This role focuses heavily on employee onboarding and offboarding, device imaging and deployment, hardware lifecycle tasks, and routine, repeatable support functions. You will serve as a frontline resource for common IT requests while escalating more complex technical issues to senior technicians or infrastructure teams. This is an onsite role that reports to the IT Operations Manager at our Everett, WA office.
Requirements
- 1–3 years of IT support experience with exposure to Windows or macOS environments
- Knowledge of Windows or macOS operating systems, Microsoft 365, basic Active Directory or user account management, and networking fundamentals (IP addressing, Wi-Fi, connectivity troubleshooting)
- Basic understanding of ticketing systems and standard IT support workflows
- Strong organizational skills with the ability to follow documented processes, manage multiple priorities, and maintain clear communication with a customer-service mindset
Nice To Haves
- CompTIA A+ certification, exposure to ITIL concepts, and experience imaging devices using tools such as Intune, SCCM, or similar platforms are preferred
Responsibilities
- Deliver end-user IT support by troubleshooting hardware and software issues, resolving access requests, and escalating complex technical problems
- Support the onboarding and offboarding process, including laptop imaging, account provisioning and deactivation, and equipment deployment
- Configure Windows and macOS devices, while maintaining accurate asset tracking and inventory records.
- Provide hands-on hardware and desk-side support, including workstation setup, component replacements, e-waste management, and upkeep of IT storage and stock levels
- Support daily IT operations through ticket queue monitoring, resolving repeatable documented tickets, and fulfilling service requests
Benefits
- Medical, Dental, and Vision plans for employees and their families
- 31 Days of PTO (21 vacation days and 10 sick days)
- 10 Paid holidays, plus company-wide winter break
- Up to 5% employer 401(k) match
- Short term disability, long term disability, and life insurance
- Paid parental leave and support (up to 16 weeks)
- Annual wellness stipend
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
