IT Support Technician

Doodie Calls • Saint Petersburg, FL

1d • $50,000 - $60,000

About The Position

Doodie Calls is seeking a motivated and service-oriented IT Support Technician to join our growing team. This role will provide frontline technical support to our employees, assist with onboarding and provisioning of devices, and ensure timely resolution of technical issues across the organization. This position is ideal for someone with hands-on experience in Tier 1/2 IT support who thrives in a fast-paced, people-driven environment.

Requirements

• 1–3 years of hands-on experience in an IT support role (Tier 1/2) required
• Familiarity with Windows, macOS, iOS, and Android operating systems
• Experience with Microsoft 365 (Outlook, Teams, OneDrive, etc.)
• Basic understanding of networking concepts and troubleshooting (Wi-Fi, VPN, DNS, etc.)
• Strong communication and customer service skills
• Ability to prioritize tasks and manage time effectively
• High school diploma or equivalent required; associate or bachelor’s degree in IT or related field preferred
• Relevant certifications (CompTIA A+, ITIL, Microsoft, etc.) are a plus

Nice To Haves

• Experience supporting field teams or mobile workers
• Familiarity with SaaS-based environments and remote support tools
• Knowledge of MDM tools

Responsibilities

• Provide Tier 1/2 support for end-users via in-person, phone, and ticket-based systems
• Set up, configure, and deploy laptops, iPads, iPhones, and related accessories
• Support onboarding processes, including account setup, hardware provisioning, and orientation walkthroughs
• Troubleshoot hardware, software, connectivity, and basic network issues
• Assist with maintaining inventory of IT assets and tracking assignments
• Manage user accounts in systems such as Microsoft 365, Teams, and other SaaS platforms
• Document issues and resolutions in the ticketing system to support ongoing knowledge sharing
• Escalate complex issues to higher-tier support or external vendors as needed
• Provide basic training and guidance to users on IT tools and best practices

Benefits

• A dynamic and fast-growing environment where your work directly impacts the business
• Opportunity to learn and grow in a tech-forward company
• Collaborative team and leadership support
• 401(k) & 401(k) matching
• Health Insurance
• Dental Insurance
• Life insurance
• Paid time off
• Vision insurance
• Employee Assistance Program
• Supplemental Plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED