Military Fellowship Program: IT Support Technician
About The Position
SNC's Military Fellowship Program partners with programs such as SkillBridge and Hiring Our Heroes to provide fellowship opportunities to service members transitioning to the civilian workforce. These fellowships include up to six months of on-the-job industry training for eligible service members. During this time, participants gain valuable work experience in the civilian sector and build professional networks as they prepare for their transition to full-time civilian work. NOTE: You must be currently serving on active duty to be eligible for this fellowship program. This program is not for veterans who have already separated from the military. As an IT Support Technician, you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs. As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.
Requirements
- Currently serving as ACTIVE DUTY military and be eligible to participate in the DoD Skillbridge program
- Associate's Degree in a related field of study with 4 or more years of relevant experience
- Higher education may substitute for relevant experience
- Relevant experience may be considered in lieu of required education
- Customer/solution ownership, an overall drive for excellence.
- Team focused with the capacity for knowledge sharing
- Strong written and verbal communication skills with end users
- Drive to maintain current knowledge of industry trends and potential impact on the business
- Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
- Ability to understand user and business needs and translate to technical solutions
- Ability to manage small IT projects
- In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
- Comprehensive troubleshooting skills of industry standard hardware and software products/services
- This position requires the ability to obtain and maintain a Secret U.S. Security Clearance.
- U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment.
Responsibilities
- installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment
- providing personal computer, hardware, and software support and installing attendant software
- investigating information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
