IT Support Technician
About The Position
IT Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices. Responsibilities Provides the faculty and staff support for computer hardware, software, and networking, in response to trouble tickets Participates in local and global IITS projects in coordination with Network, Network Security, Telecom, Server, and other teams Helps train faculty on use of computer labs and in use of productivity software Assists students and instructors with the use of hardware, software, programming, and network during hybrid classes and during open lab hours Maintains inventory listings of computer lab hardware, software, and supplies Posts times of lab availability and class schedule Maintains a professional environment, establish, and enforce lab and computing policies and procedures Prepares and submits monthly status reports Provides technology support to local library staff Maintains classroom and computer lab audio-visual equipment Special Projects as assigned All other duties as requested by supervisor
Requirements
- Bachelor's degree or making progress in bachelor's degree program.
- Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.
- Strong customer service, communication, and organizational skills.
- Must be able to multi-task and prioritize work.
- Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed.
- Extensive use of computers
- Extensive time sitting and standing.
- Able to lift to 10 lbs.
Responsibilities
- Provides the faculty and staff support for computer hardware, software, and networking, in response to trouble tickets
- Participates in local and global IITS projects in coordination with Network, Network Security, Telecom, Server, and other teams
- Helps train faculty on use of computer labs and in use of productivity software
- Assists students and instructors with the use of hardware, software, programming, and network during hybrid classes and during open lab hours
- Maintains inventory listings of computer lab hardware, software, and supplies
- Posts times of lab availability and class schedule
- Maintains a professional environment, establish, and enforce lab and computing policies and procedures
- Prepares and submits monthly status reports
- Provides technology support to local library staff
- Maintains classroom and computer lab audio-visual equipment
- Special Projects as assigned
- All other duties as requested by supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
