IT Support Technician

Aculabs•East Brunswick Township, NJ

11d

About The Position

The IT Support Technician provides day-to-day technical support for computer systems, peripherals, and basic network connectivity within a laboratory and office environment. This is an entry-level, hands-on support role focused on user assistance, equipment setup, troubleshooting, and routine maintenance. The position also works alongside the CRM Administrator to support new client setup and system integrations. The role supports internal staff and collaborates with senior IT and operations personnel as needed.

Requirements

Entry-level position; prior IT experience preferred but not required
0–2 years of relevant experience or technical training is a plus
Strong troubleshooting and problem-solving skills, ability to work independently
Clear, professional communication skills
Organized, dependable, and able to manage multiple tasks
Working knowledge of: Windows operating systems Microsoft Office (Word, Excel, PowerPoint) and Google Workspace

Responsibilities

Respond to employee requests for assistance with desktop computers, laptops, printers, scanners, fax machines, and related peripherals
Troubleshoot hardware, software, and basic connectivity issues and provide timely resolutions
Set up, configure, and maintain workstations, monitors, printers, and mobile devices
Assist with user account setup, password resets, and access issues
Install and maintain approved software applications and updates
Document issues, resolutions, and equipment inventory as required
Support basic network troubleshooting (e.g., connectivity, printer access)
Assist with routine system checks and maintenance tasks