IT Support Technician (Contract)

TMX Group•New York, NY

6d•$35 - $40•Onsite

About The Position

Venture outside the ordinary - TMX Careers The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team. Ready to be part of the action? IT Support Technician is responsible for providing telephone-based, and desk side technical support. Your primary objectives will be problem ownership and resolution, combined with superior customer satisfaction and service level attainment.

Requirements

Superior communication and customer service
Troubleshooting and problem determination
Experience with Apple device administration and support(MacBook, iMac, iPad)
Experience with Google Workspace applications(Gmail, Docs, Sheets,…)
Experience with Windows 11 Operating System
Knowledge of MS Office Suites
Ability to perform physical tasks such as lifting heavy equipment
Knowledge and experience with System Management tool such as SCCM and Ivanti LANDESK
Knowledge of general PC and Laptop maintenance and repair
Understanding of TCP/IP, HTML, LAN/WAN
Understanding of firewall and VPN Technologies

Responsibilities

Answer phone calls as part of the IT Support ACD Helpline on how-to questions and general inquiries. This includes problem resolution with Windows Operating Systems, Apple devices, tablets, cell phones, Google applications, shrink-wrap and custom client applications, network issues, PCs, printers, and other hardware devices.
Image/build and deploy replacement Laptops and Desktops
Setup desk workstations including Monitor on arms, docking station, keyboard, mouse, and headset
Interact with technical support groups, vendors, and the client to manage problems not resolved on first contact.
Provide desk-side support including desktop setup, telephone/Android/iPhone setup, and Audio/Video Conference setup and support.
Provide meetings, and video conferencing support
Log all calls in the appropriate call-logging tool
Adhere to process and TSX security guidelines, provide input for on-going productivity improvements, work on various projects, assume ownership of various roles within the team and be accountable for team targets and measurements.
Work with a variety of enterprise applications including (but not limited to) Google Workspace, ServiceNow, including hardware, software and access requests.
Complete CADs (Change, Add, and Deletes) and ServiceNow onboarding tickets for employees that are moving, new, and departing.
Provide VPN support to remote users

Benefits

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets!
Experience the movement of the market while grounded in the stability of close to 200 years of success.
Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.
Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.
Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!
Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

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