IT Support Technician
About The Position
We are seeking a highly skilled IT Support Technician to join our IT team at our Assumption, IL facility. This role is crucial in providing technical support and ensuring the seamless operation of IT systems across our organization. The ideal candidate will have deep expertise in troubleshooting hardware and software issues, user support, and IT infrastructure maintenance, and will play a strategic role in enhancing productivity through proactive IT solutions and responsive customer service. Your Impact Technical Support Respond promptly to IT support requests via email, phone, or ticketing systems. Diagnose and troubleshoot hardware, software, and network-related issues for on-site and remote users. Provide technical assistance for IT-related queries and issues, ensuring minimal disruption to operations. System Maintenance Install, configure, and maintain desktop computers, laptops, printers, and other peripherals. Perform routine maintenance on IT equipment, including system updates and patch management. Monitor system performance and resolve issues to maintain uptime and reliability. Network Support Assist in maintaining local area networks (LAN), wireless networks, and VPN connections. Troubleshoot and resolve basic network connectivity issues. User Training and Support Assist users in utilizing IT systems, software, and tools effectively. Provide guidance on cybersecurity best practices to protect company data. Documentation and Reporting Maintain accurate records of IT assets, incidents, and resolutions in the ticketing system. Document procedures, configurations, and troubleshooting steps for future reference. Collaboration and Teamwork Work closely with the IT team to implement new technologies and solutions. Support IT projects and initiatives, ensuring alignment with company goals. Proactive Monitoring and Improvement Identify recurring issues and recommend solutions to improve IT processes and efficiency. Stay updated on emerging technologies and suggest improvements to enhance IT infrastructure. Compliance and Security Ensure compliance with company policies and IT security protocols. Support efforts to maintain a secure IT environment by reporting and mitigating risks.
Requirements
- Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- 1-2 years of experience in IT support or a related role
- Proficiency in troubleshooting hardware, software, and network issues
- Familiarity with Windows operating systems, Microsoft 365, and Active Directory
- Basic understanding of networking concepts, including LAN, WAN, and VPN
- Strong communication and customer service skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Commitment to adhering to IT security protocols and best practices
Responsibilities
- Respond promptly to IT support requests via email, phone, or ticketing systems.
- Diagnose and troubleshoot hardware, software, and network-related issues for on-site and remote users.
- Provide technical assistance for IT-related queries and issues, ensuring minimal disruption to operations.
- Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
- Perform routine maintenance on IT equipment, including system updates and patch management.
- Monitor system performance and resolve issues to maintain uptime and reliability.
- Assist in maintaining local area networks (LAN), wireless networks, and VPN connections.
- Troubleshoot and resolve basic network connectivity issues.
- Assist users in utilizing IT systems, software, and tools effectively.
- Provide guidance on cybersecurity best practices to protect company data.
- Maintain accurate records of IT assets, incidents, and resolutions in the ticketing system.
- Document procedures, configurations, and troubleshooting steps for future reference.
- Work closely with the IT team to implement new technologies and solutions.
- Support IT projects and initiatives, ensuring alignment with company goals.
- Identify recurring issues and recommend solutions to improve IT processes and efficiency.
- Stay updated on emerging technologies and suggest improvements to enhance IT infrastructure.
- Ensure compliance with company policies and IT security protocols.
- Support efforts to maintain a secure IT environment by reporting and mitigating risks.
Benefits
- Benefits will include the ability to elect health care and wellness plans, dental and vision plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays, paid time off, health savings and flexible spending accounts, reimbursement for continuing education, life insurance, and other supplemental insurance plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
