IT Support Technician II

Liberty Energy•Cibolo, TX

1d•$45,000 - $78,000

About The Position

Description Qualifications & Requirements: Associates or Bachelor’s Degree in Computer Science Systems / Industrial Engineering, Business Administration or related field. Minimum of 4 years of experience in desktop support analysis. Must have strong communication and interpersonal skills. Good analytical and communication skills, sound judgement, and the ability to work well with others. Ability to translate technical terms into non‐technical language. Ability to work in a fast-paced changing environment. Self‐starter that grabs responsibility and pushes for ways to improve the process flow. Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered. Indicators & Attributes for Success: Attention to detail Ability to stay on task and follow through Safety conscious Customer/Client focus Positive attitude Prioritization & organizational skills Accountability Ethical practice Strong team-player Patience Flexibility Must be sensitive to Corporate needs, employee goodwill and the business needs Primary Responsibilities: Coordinates and provides IT Support for all computer users of assigned location(s). Level 2 troubleshooting user issues with phones, computers, and printers etc. Repairs software and hardware issues for users as they arise. Configures and deploys new equipment. Evaluates broken hardware and perform warranty repairs. Trains users on OS, application, phone, and mobile phone use as needed. Writes instructions for end users as needed. Maintains asset list and other internal databases. Travels to regional offices on occasion to ensure users and IT needs are addressed. Manages projects as they arise. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Environment: Operates in a professional and/or business casual office environment. Routinely uses standard office equipment such as laptops, photocopiers/scanners, and smartphones. Evening and weekend work may be required as job duties demand. Salary: $45000-78000/yr Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. Benefits: At LOS, our total employee benefits include, but are not limited to, the following: Medical, Dental, Vision, Prescription Drug (Rx) Voluntary Life Insurance for Employee, Spouse, & Child(ren) Employee Basic Life and AD&D Insurance – Company Paid Short Term & Long Term Disability – Company Paid 401(k) or Roth 401(k) Retirement Plan, plus a company match Parental Leave Flexible Paid Time Off And many other benefits not listed here

Requirements

Associates or Bachelor’s Degree in Computer Science Systems / Industrial Engineering, Business Administration or related field.
Minimum of 4 years of experience in desktop support analysis.
Must have strong communication and interpersonal skills.
Good analytical and communication skills, sound judgement, and the ability to work well with others.
Ability to translate technical terms into non‐technical language.
Ability to work in a fast-paced changing environment.
Self‐starter that grabs responsibility and pushes for ways to improve the process flow.
Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.
Attention to detail
Ability to stay on task and follow through
Safety conscious
Customer/Client focus
Positive attitude
Prioritization & organizational skills
Accountability
Ethical practice
Strong team-player
Patience
Flexibility
Must be sensitive to Corporate needs, employee goodwill and the business needs

Responsibilities

Coordinates and provides IT Support for all computer users of assigned location(s).
Level 2 troubleshooting user issues with phones, computers, and printers etc.
Repairs software and hardware issues for users as they arise.
Configures and deploys new equipment.
Evaluates broken hardware and perform warranty repairs.
Trains users on OS, application, phone, and mobile phone use as needed.
Writes instructions for end users as needed.
Maintains asset list and other internal databases.
Travels to regional offices on occasion to ensure users and IT needs are addressed.
Manages projects as they arise.