IT Support Technician II (Contract)
About The Position
As an IT Support Technician II, you will use your skills to support the operations team in resolving technical problems within Ariat operations facilities that span across a multitude of technical disciplines. You will work with a dynamic global team involved with supporting the employees, systems, and applications within Ariat's corporate environment. This position serves as the face of IT addressing all issues with the highest degree of professionalism. The ideal candidate should possess superior communication skills, enjoy working in a fast-paced environment, and have a security-centric approach to support Ariat's IT environment.
Requirements
- 3+ years of corporate or Distribution setting Windows, Mac or Linux Operating systems support experience.
- 2+ years experience troubleshooting integrated and interdependent computer systems.
- 2+ years experience maintaining thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
- 1+ years experience working within SOTI mobicontrol. Administration, setup, configuration, and troubleshooting.
- Above basic knowledge of network troubleshooting skills
- Commitment to working a flexible schedule/shift/work area, including weekends, days and nights. Support of an on-call rotation.
- Excellent problem-solving skills and ability to rapidly identify and resolve issues in a fast-paced environment with a high degree of customer satisfaction.
- High school or equivalent
Nice To Haves
- Preferred experience with CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), or other industry relevant certifications
- Continuous learning of new technologies.
Responsibilities
- Allocating, maintaining, and troubleshooting of IT equipment used in Ariat facilities.
- Installing, monitoring, maintaining and repairing system hardware, software, and peripheral equipment, following design or installation specifications. This includes use of AD - GPO - InTune - and SOTI Mobile Control
- Maintaining operation of system hardware through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues. This includes creating, updating, managing windows desktop images through approved solutions as well as Zebra devices (MC9xxxx, ZDxxx) used within the enterprise
- Working with network engineers and external vendors for warehouse technical support
- Administrating user access in Windows Active Directory, O365, InTune, JIRA, SOTI and other applications used.
- Managing relationships and coordination efforts with external technology suppliers.
- Tracking, managing, and quickly resolving all issues through the JIRA ticketing system.
- Assisting with troubleshooting and resolving system issues, including network, Server OS and application issues.
- Constantly looking for ways to improve user productivity by staying on top of new and emerging technologies (both consumer and enterprise).
- Contributing to the creation of standard procedures that better streamline DITS team workflow.
- Assisting in training new hires.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Being able to lift and move 50lbs as well as standing and walking for shifts lasting up to 10-12 hours at a time.
- Traveling within your local or regional area to support our customers.
- Other duties may be assigned to meet business needs.
Benefits
- Medical, dental, vision, and life insurance options
- Expanded wellness and mental health benefits
- Paid time off (PTO), paid holidays, and paid volunteer days
- 401(k) with company match
- Bonus incentive plans
- Team member discount on Ariat merchandise
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
