IT Support Technician I

KPC GLOBAL MEDICAL CENTERS INC.•Santa Ana, CA

110d•Onsite

About The Position

We are seeking a highly motivated and skilled IT Support Technician to join our IT team. The IT Support Technician will be responsible for providing technical support and troubleshooting for hardware and software issues on desktop and laptop computers, as well as peripheral devices. This role requires excellent problem-solving abilities, strong communication skills, and a customer-centric approach.

Requirements

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Minimum 4 years of experience as a PC Technician or in a similar IT support role.
CompTIA A+ certification preferred (or willingness to obtain).
Strong knowledge of Microsoft Windows operating systems (Windows 10/11) and Microsoft Office Suite.
Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
Experience with hardware troubleshooting and component replacement.
Proficiency in diagnosing and resolving software conflicts and errors.
Excellent communication, interpersonal, and customer service skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving abilities.
Ability to lift and move computer equipment (up to [e.g., 50] lbs) as needed.
Valid driver's license and reliable transportation (if on-site visits are required).

Nice To Haves

Experience with ticketing systems (e.g., ServiceNow, KACE).
Knowledge of Windows and macOS operating systems.
Experience with mobile device management (MDM) solutions.
Familiarity with cloud-based applications and services.
Experience with active directory and user management.

Responsibilities

Install, configure, and maintain computer hardware, operating systems, and software applications.
Diagnose and resolve technical issues related to desktops, laptops, printers, scanners, and other peripherals.
Perform hardware upgrades and replacements as needed.
Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi).
Provide technical support to end-users in person, over the phone, and via remote access tools.
Document technical issues, resolutions, and procedures accurately and thoroughly.
Manage and track IT assets, including inventory of hardware and software.
Assist with user account management and access permissions.
Ensure data backup and recovery procedures are followed.
Stay up-to-date with new technologies and industry best practices.
Collaborate with other IT team members to resolve complex issues.
Adhere to IT security policies and procedures.