IT Support Technician I - Oakdell Egg Farms - Pasco

Versova•Pasco, WA

6h•$26 - $33•Onsite

About The Position

The IT Support Technician I (ITST) is responsible for installing, maintaining, and troubleshooting computer hardware, software, and network systems while providing excellent customer service to end-users. This role is crucial in ensuring the company's technology infrastructure runs smoothly, supporting overall business operations and productivity.

Requirements

High School Diploma, GED, or equivalent experience
0-2 years of relevant experience, preferably in IT technical support
Proficiency in computer hardware, software, and networking systems
CompTIA A+ required or ability to obtain within 6 to 12 months of hire
CompTIA Network+ required or ability to obtain within 12
Excellent communication and customer service abilities
Knowledge of IT security best practices

Nice To Haves

Associate's degree in Information Technology, Computer Science, or related field
Familiarity with Microsoft 365, Active Directory (User and Computer Management), and basic networking
Familiarity with mobile device management and VoIP systems

Responsibilities

Install, maintain, and repair computer-related equipment, including laptops, desktops, phones, tablets, printers, and network devices
Troubleshoot basic hardware, software, and network issues
Provide technical support and training to end-users
Manage and maintain technology inventory
Implement and monitor security measures
Set up and manage user accounts and permissions
Perform regular system updates and maintenance
Assist in technology disposal and data security
Collaborate with the IT team on projects and improvements
Other duties as assigned