IT Support Technician / Analyst

TEKsystems•Bristol, IN

2d•$22 - $24•Onsite

About The Position

Our Client is looking to bring in a computer savvy consultant at their Large Bristol, IN site (700-800 End-Users). Job Description below. This position helps improve the productivity of our clients employees by acting as an escalation point within our Service Desk team and by being the single point of contact for information and problem resolution. This is accomplished by diagnosing and resolving problems with hardware, software, LANs, and servers in a timely and professional manner via telephone, ticket, email, remote tools and hands-on support. Previous Helpdesk or Desktop Support or PC Technician experience is required. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis. Pay will be negotiable based on experience.

Requirements

Associates degree Prefered (Bachelor’s degree a plus)
Two-Four+ years related IT experience
CompTIA A+, CompTIA Net+, CompTIA Sec+, Cisco Academy, Microsoft 365 Certifications, or other IT related certifications
Proven customer service skills
Capable of comprehensive listening (understanding the message(s) that is being communicated)
Versatile, flexible, and a willingness to work within constantly changing priorities
Experience with performing basic tasks in Active Directory Environment and Exchange/Office 365
Knowledge of : o Network structure, security, and function (Cisco/Meraki) o Network printer function and the ability to troubleshoot printing problems o Common office automation applications (e.g., Microsoft Office, including Outlook, etc.) o VoIP phone functions and the ability to troubleshoot problems o Cell phones, smart phones, and tablets o Installing/reinstalling operating systems (Windows 7/10) and applications
Able to: o Effectively prioritize and execute tasks in a high-pressure environment o Train users of all levels to be proficient using computer-based applications o Develop a thorough understanding of the Client's IST products and services

Nice To Haves

IT Infrastructure
Windows 10
Active Directory
Troubleshooting
Imaging
PC Deployment
OneDrive
Microsoft Teams
Customer Service Oriented
IT Desktop Support

Responsibilities

Assists with installs and repairs on: o Standalone and networked printers (Windows environment) o Video conferencing equipment o Other peripherals as assigned
Responds to and investigates customer inquiries, concerns, and issues via phone, ticket, and e-mail in a timely and courteous manner
Advanced troubleshooting of hardware and software issues related to desktop/laptop devices on Windows 7/10 systems either in-person or remotely
Provide support for identified Level 2 issues where solutions have already been documented and have a Runbook/Knowledgebase
Escalates complex and advanced issues to Level 3 support, with full descriptions of problems and actions taken prior
Identify and suggest possible improvements on processes and procedures
Maintain working knowledge of products and/or services
Other tasks as assigned