IT Support Tech

South College•Knoxville, TN

12h

About The Position

The IT Support Tech is sharply focused on providing enterprise level technical support and customer service for South College remote and onsite users. Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and face-to-face white-glove end-user assistance.

Requirements

Associate degree in Computer Science or equivalent experience
2+ years of overall IT experience
2+ years’ experience supporting Microsoft Windows and Apple Mac OS environment
2+ years’ experience supporting Microsoft Office applications
Knowledge of network security practices and Antivirus software
Exceptional analytic and problem-solving skills
Self-motivated and able to work across diverse technical and non-technical teams
Outstanding written, verbal and interpersonal communication skills
Exceptional Customer-oriented attitude
ITIL familiarity (foundational level, but exposure to more detail than foundation is often necessary)
Involves activities such as walking, lifting, and operating technology and equipment.
Must be able to use standard office equipment, including a desktop computer, monitor, keyboard, and telephone system.
The role requires regular communication, including speaking and listening.

Responsibilities

Document incoming Helpdesk requests using internal ticketing system
Install, repair and maintain desktop and laptop computers, peripherals and related systems
Provide end user support via remote assistance, in person and telephone.
Support and enforce company information policies and procedures.
Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iOS
Assist in maintaining hardware and software inventory for asset management.
Install and support AV equipment for classrooms, conference rooms and auditoriums
Demonstrate broad knowledge of technology principles, practices, and procedures
Self-manage and prioritize activities in a way that allows flexibility to support multiple tasks at any given time
Assist in updating support documents within knowledge management for the IT Services team, as well as end users
End-user Account Management
Build and maintain relationships across departments
Other duties may be assigned