IT Support / Systems Engineer

Kunai

About The Position

Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers. Together, we are changing the world’s relationship with financial services. At Kunai, we help our clients modernize, capitalize on emerging trends, and evolve their business for the coming decades by remaining tech-agnostic and human-centered. We are looking for a hands-on IT Support & Endpoint Engineer to join our team as a full-time employee supporting client environments. Your first engagement will focus on strengthening endpoint management, identity access workflows, and operational IT support for a growing organization. This role blends traditional IT support with modern device management, automation, and security best practices. You’ll work closely with stakeholders to migrate and manage endpoints, improve onboarding workflows, and elevate day-to-day IT operations. Success in this role requires strong technical fundamentals, excellent communication skills, and a mindset focused on proactive problem solving and continuous improvement. Why This Role Matters This position plays a critical role in building secure, scalable IT foundations for client environments. Your work will directly impact endpoint security, onboarding efficiency, and operational reliability while helping teams stay productive and supported. As part of a consulting organization, you’ll gain exposure to diverse environments and modern IT practices while delivering meaningful results. Our success over the past 20 years is rooted in our exceptional team, which thrives in a culture of collaboration, creativity, and continuous learning. We are proud to offer our employees a range of benefits, including competitive compensation, professional development opportunities, and flexible work arrangements, all designed to help them thrive. As we continue to expand, we remain committed to cultivating an environment where people feel valued, have a voice, and are given the tools to grow—both personally and professionally—while pushing the boundaries of innovation in the fintech industry.

Requirements

Strong experience supporting macOS and Windows environments, including device management platforms such as Kandji and Intune.
Hands-on administration experience with at least three productivity or collaboration platforms such as Okta, Google Workspace, Slack, Zoom, Jira, Confluence, or 1Password.
Working knowledge of SOC II compliance principles and security best practices.
Experience using Jira Service Management or comparable ticketing systems.
Strong troubleshooting and analytical skills with a proactive, solution-oriented mindset.
Excellent communication and interpersonal skills with a customer-service focus.
Comfort leveraging AI tools to improve efficiency, documentation, and workflow management.

Nice To Haves

Direct experience migrating PCs to Microsoft Intune and building configuration policies.
Hands-on experience with Okta Workflows or scripting automation.
Experience supporting distributed or remote-first organizations.
Additional familiarity with SOC II environments and audit readiness.

Responsibilities

Serve as the primary point of contact for tier-1 and tier-2 IT support, resolving issues while maintaining a high standard of customer service.
Manage and prioritize tickets in Jira Service Management, ensuring timely tracking and resolution of incidents.
Support endpoint deployment and device management across macOS and Windows environments using Kandji and Microsoft Intune.
Lead the migration of PCs to Intune and help build secure, scalable configuration standards.
Implement and refine zero-touch provisioning strategies for new devices.
Administer onboarding and offboarding workflows, ensuring proper access setup, device provisioning, and secure deprovisioning.
Support identity and access management workflows, including Okta integrations, SAML/SCIM configuration, and workflow automation.
Identify opportunities to streamline IT operations through automation and AI-driven tooling.
Collaborate with cross-functional partners to maintain compliance, documentation, and operational consistency.