IT Support Specialist

Martin Midstream Partners L.P.•Smackover, AR

74d

About The Position

This role is responsible for local hardware support and supplemental Help Desk support for all Smackover-based employees. The position will troubleshoot and resolve various hardware, software, and network issues in a timely and accurate manner to ensure minimal downtime and smooth operation of IT systems. The position will use established processes and procedures to document, track, and resolve reported problems.

Requirements

High School Diploma or GED.
Requires a minimum of a high school diploma or GED with some computer-related college coursework.

Nice To Haves

Prefer completion of AA, AS, or equivalent two-year college level credit in Information Technology focused coursework.
Special consideration may be given to prior experience and/or applicants holding CompTIA A+, Cisco, and/or Microsoft certifications relative to the position.

Responsibilities

Respond to local user inquiries and provide timely technical assistance through various channels such as phone, email, remote access, and in-person.
Diagnose and resolve issues with hardware, software, operating system, and basic network connection issues.
Assist with the analysis, diagnosis, and resolution of complex network problems.
Install, configure, test, maintain, monitor, and troubleshoot end user computer hardware, software, peripherals, and cabling.
Receive and coordinate user hardware requests, manage data migration, and configure hardware and software according to department standards and procedures.
Configure, test, maintain and troubleshoot hand-held devices used for data access.
Maintain anti-virus security solutions in compliance with department standards.
Support development and implementation of networking projects and new technology installations both at corporate and remote facilities.
Assist with network improvements, upgrades, and repairs as directed.
Assist with the implementation of corrective hardware and software solutions.
Perform system backup and recovery procedures according to department policy as required to ensure full data retrieval.
Log and track support tickets using a help desk ticketing system.
Perform other related duties as assigned.