IT Support Specialist

Elmington Property Management • Nashville, TN

3d

About The Position

POSITION SUMMARY: At Elmington Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies. Elmington focuses on providing the best service to our residents and our owners! Elmington Property Management Purpose and Core Values: The relentless focus on genuine care and standards of excellence for our residents, guests, and clients is our highest mission. Our common purpose is to make a meaningful impact in the lives of others through selfless service. Our Core Values: Win As One : We treat everyone with respect, kindness, and empathy. Harnessing cross-functional collaboration, we elevate success, understanding the principle ‘good for the hive, good for the bee. By Any Means : No matter the ask, we find a way and take total ownership to make it happen. We Forget The Ordinary, by making the impossible ideas possible, consistently going above and beyond, without compromising integrity. Continual Growth : We seize every opportunity to grow and develop as individuals, employees, and as a company. Be Clear, Be Kind : We believe in the kindness of clarity, courageously embracing hard conversations to advance together with shared understanding and transparency. The IT Support Specialist will provide day to day support and troubleshooting to end users across EPM. This role is responsible for ensuring timely and accurate processing of all internal tickets, providing support for Microsoft 365 based products, as well as cloud based software, while providing support on special projects, including property/employee onboardings as needed.

Requirements

• Exceptional verbal and written communication skills to liaise effectively with team members and leadership
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Ability to multitask and meet all required deadlines
• Proven ability to manage high volumes of transactions and drive process improvements.
• Strong knowledge of JIRA or similar ticketing systems.
• Strong knowledge of Microsoft 365 Admin Center; including Intune, Azure, Entra, and Exchange
• Excellent analytical, problem-solving, and communication skills.
• High level of integrity and ability to handle confidential information.
• Ability to navigate multiple software systems.
• Bachelor's degree in Information Technology preferred.
• 2+ years of IT Support experience, in a high volume environment.
• Prior experience in a multi-site organization, providing remote support to employees.
• Previous experience with Microsoft365 support required.

Responsibilities

• Provides technical support across the entire company responding to all tickets and requests for assistance in a timely manner
• Troubleshoots hardware and software issues to diagnose and resolve issues with a focus on excellent internal customer service
• Provides guidance and troubleshooting support remotely to end users either over Teams, via Screen Connect, or by phone
• Performs printer and network support remotely and in our corporate office
• Executes on shipping and procurement as assigned
• Assists with password resets, account management, and other software troubleshooting
• Assists with special project support, as assigned
• Performs all other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level