IT Support Specialist
Revel Staffing•Nashville, TN
12d
About The Position
We’re seeking an IT Support Specialist</b> to support clinical and administrative staff with day -to -day technology needs in a healthcare environment.
Requirements
- High school diploma or GED required; Associate degree in IT or related field preferred
- MediClear Certification (or equivalent HIPAA certificate) required</b>
- 1+ year of IT help desk, service desk, or technical support experience preferred
- Experience supporting users in a healthcare/clinical environment strongly preferred (EMR/EHR, clinical applications, etc.)
- Strong verbal and written communication skills with a clear, customer -first mindset
Responsibilities
- Respond to inbound help desk calls, tickets, and emails from internal users (clinical and non -clinical).
- Provide Tier 1 / first -level support</b> for common issues, including:
- Password resets and account lockouts
- EMR/EHR and healthcare application access issues
- VPN, email, and basic connectivity problems
- Troubleshoot software and basic hardware issues using documented procedures and knowledge base articles.
- Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
- Escalate complex issues to higher -level support or application teams as needed.
- Deliver outstanding customer service to users of all technical skill levels and backgrounds.
- Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA</b> and security policies.
- Support increased call volumes during peak periods and special projects.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
