IT Support Specialist
About The Position
A leading eDiscovery technology and consulting firm headquartered in Washington, DC is looking for an IT Support Specialist in the eDiscovery space with a passion for technology, a strong technical background and excellent problem-solving skills. The qualified candidate should be a self-starter with strong communication skills as well as be highly motivated and reliable. This position includes working with a variety of internal & external team members including fellow Project Managers, business development team, attorneys, company or government representatives, and other legal staff. This is a hybrid role and will require presence in the Washington DC office.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred but not required
- Minimum of 4 years of experience in IT support or a similar role
- Strong knowledge of Windows and Linux operating systems
- Proficiency in networking concepts and protocols
- Experience administering Active Directory and user account permissions
- Experience with server administration and virtualization technologies (i.e., VMware, Hyper-V, Horizon)
- Solid understanding of cybersecurity principles and best practices, including interfacing with external IT and security providers
- Experience with Microsoft 365, including setup, configuration, and troubleshooting
- Familiarity with storage systems and their administration (i.e. Nimble, TrueNAS)
- Proficiency in utilizing ERD tools for vulnerability management and security monitoring
- Experience with RMM tools and scripting/automation
- Ability to communicate effectively and tactfully both verbally and in written format.
- Ability to work extended hours when necessary to ensure client deadlines are met.
- Ability to demonstrate superior organizational skills with acute attention to detail.
- Ability to work effectively under pressure in time sensitive situations.
- Ability to work well in a team environment, as well as independently.
- Ability to prioritize multiple projects with similar deadlines.
- Ability to troubleshoot and communicate results to a team.
- Ability to identify IT needs and work to scope, receive approval and execute independently. (self-starter)
Nice To Haves
- Professional certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA, or equivalent
- Experience with scripting or programming languages (i.e., Python, PowerShell, JavaScript)
- Working knowledge of 270001
- Experience with eDiscovery infrastructure support (i.e. Relativity, Nuix)
Responsibilities
- Triage, manage, and escalate issues via internal IT ticketing systems.
- Provide technical support and troubleshooting for hardware, software, network and user issues including onboarding/offboarding of employees and contractors.
- Install, configure, and maintain computer systems and software applications.
- Assist with monitoring and maintaining computer networks, including servers, routers, switches, and firewalls.
- Collaborate with cross-functional teams to develop and implement IT solutions.
- Assist with system audits and ensure compliance with security protocols and ISO 270001 certification.
- Assist in the planning and execution of IT projects.
- Create and maintain documentation of IT systems and procedures.
- Execute monthly OS and application patching and maintain vulnerability reporting and detection system.
- Additional duties assigned by management.
Benefits
- We offer competitive benefits, work schedule flexibility, and coordinate various company activities throughout the year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
