IT Support Specialist
About The Position
The IT Support Specialist role is responsible for providing a successful and secure end-to-end solution for technology requests and for incoming issues from the Gaudenzia workforce and technology infrastructure, while ensuring Gaudenzia's assets remain secure and compliant throughout their lifecycle with technical and regulatory requirements. As a member of the IT Team, this position will interact daily with employees, IT infrastructure, endpoint technology, as well as their IT functions, to deliver excellent IT services. This role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team, can successfully multi-task, is technically inclined, and thrives solving technical issues in a timely manner
Requirements
- 2+ years' experience working in an IT support function
- Extensive experience with Windows and mobile technologies
- Experience supporting Microsoft Office and Exchange/Outlook
- Computer imaging
- Technical writing, knowledge management, Incident Management, Problem Management, Change Management, and Critical thinking skills
- Experience with Remote desktop connections, Antivirus support, Backup and recovery, and Desktop performance monitoring and optimization
- Work with the following operating systems - Microsoft operating systems, Apple iOS, Android
- Remedy ITSM, ServiceNow, Salesforce, or similar workflow management tool(s)
- Microsoft Exchange online
- Microsoft Office 365 suite
- Video conferencing technologies, Polycom, Lifesize, Microsoft Teams
- Audio conferencing technologies Video/audio streaming
- Remote and/or collaborative web technologies
- TCP/IP networking
- PowerShell Active Directory
- Wireless technologies VPN technologies
- PC, mobile, and network security
- Telecommunications Printing technologies COR
Responsibilities
- Desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment
- Managing customer service requests
- Fulfilling requests and resolving incidents within on a daily basis to ensure service-related issues are identified and resolved within timely fashion
- Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems
Benefits
- Competitive Pay
- Excellent Benefits
- On The Job Training
- Upward mobility
- Educational assistance to help you grow with us in this life saving field!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
