IT Support Specialist

CLEAR - Corporate•New York, NY

32d•$70,000 - $90,000•Onsite

About The Position

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 35+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic. We’re looking for a proactive and people-oriented IT Support Specialist I to help keep CLEAR’s team running smoothly. In this role, you’ll troubleshoot hardware and software issues, support AV needs for meetings, and ensure new hires are set up for success from day one. You’ll work closely with teams across the company, delivering thoughtful, high-quality support with a strong focus on customer service. It’s a great opportunity to build your IT skills in a fast-paced, collaborative environment.

Requirements

Having 0-2+ years of experience in IT support or a related field
Loving to help people and having excellent interpersonal skills
Being familiar with Windows and Mac operating systems, as well as common applications like Zoom and Slack
Having a knack for troubleshooting basic technical issues
Communicating effectively with excellent verbal and written skills
Being organized and able to multitask and manage your time effectively
Working well independently and collaboratively within a team
Being a motivated self-starter who picks up new skills quickly
Demonstrating a bias for action by proactively addressing issues

Responsibilities

Assist end-users by troubleshooting basic hardware, software, and connectivity issues both in-person and remotely
Image and deploy Mac and Windows OS hardware to ensure new employees have the necessary equipment
Manage user accounts in Google Workspace by confirming email addresses, updating distribution lists, and handling shared resources
Set up and monitor audio-visual systems for company meetings and events
Contribute to creating and updating how-to guides and process documentation
Arrange warranty repairs, maintain stockrooms, and perform physical asset counts
Respond to support tickets promptly, prioritizing tasks based on urgency and impact
Provide exceptional customer service, including support for executive or VIP users with a white-glove approach
Eagerly learn IT processes and procedures, adapting quickly to new technologies and embracing change