IT Support Specialist

M S Rau, LLC•New Orleans, LA

26d•$28 - $32•Onsite

About The Position

M.S. Rau is seeking a dedicated IT Support Specialist to join our dynamic team, ensuring robust technical support, system maintenance, and optimization to power our expanding infrastructure in a luxury retail environment. This full-time role offers the chance to make a meaningful impact by resolving technical challenges, enhancing user experiences, and driving operational excellence. Collaborate with seasoned IT professionals, lead innovative projects, and maintain a secure, efficient technology ecosystem while fostering a proactive, service-oriented culture that supports our prestigious brand’s commitment to excellence. Who We Are: Located in the French Quarter for more than a century, M.S. Rau is an internationally recognized leader in rare and important antiques, fine art and jewelry. Our philosophy of ultimate client satisfaction has guided us for over a century, solidifying our commitment to building life-long relationships of trust with each client. Working here means you work for the best of the best while surrounded by some of the world's most fascinating and beautiful treasures. Who You Are: You have a strong work ethic, a desire to learn and a positive attitude. The expertise you will bring include:

Requirements

Bachelor's degree in computer science, information technology, or related field OR 1+ years of experience as a computer technician or in a similar role.
Certified as a Microsoft Certified Professional.
Proficiency in computer operating systems, such as MS Windows and MAC OS.
Expert knowledge of computer systems, including desktops, cloud-based systems, networks, servers, and system maintenance.
Strong in performance tuning, debugging, and testing.
Excellent problem-solving and critical thinking skills.
Good written and verbal communication skills.
The ability to stay up to date with the latest advancements in hardware and software.
Must be organized, detailed oriented, thorough, self-motivated, disciplined, flexible, patient and possess spontaneous decision capabilities.

Responsibilities

Set up and install new hardware and software systems.
Diagnose and troubleshoot hardware and software issues.
Maintain hardware and software by conducting regular maintenance and updates.
Upgrade firmware, software, and outdated hardware systems.
Monitor and maintain security systems and install updates.
Provide technical support to users and resolve technical errors.
Prepare technical documents, such as error and maintenance reports.
Create user documents and provide training on new computer systems.
Manage and maintain the company’s cellular plan.
Research technical solutions; implement solutions and provide documentation and training.
Manage and maintain access control systems.
Process new and exiting employees.