Part-Time IT Support Specialist- Student Worker

Ritenour School District•Overland, MO

6h•$15 - $18

About The Position

IT Support Specialist assists the IT team in providing support to end users on a variety of systems and with a variety of software issues. Identifies, researches and provides solutions to technical and subject matter problems. Assist with incident support and IT projects.

Requirements

Currently enrolled in high school and interested in technology, computers, and troubleshooting technical issues.
Has familiarity with basic computer operations (e.g., installing software, connecting devices)
Eagerness to learn new IT systems and processes (training will be provided).
Strong attention to detail and ability to follow instructions.
Good communication skills to interact with staff and students professionally.
Ability to work independently and in a team environment.
Dependable, with good time management and organizational skills.
Knowledge of Windows platform is required
Knowledge of Microsoft Office (Word, Power point, Excel), corporate email systems and multiple web browsers is important.

Nice To Haves

Mac and Linux are a plus.
Minimum of two years working in technology related field is a plus.
Knowledge of Google apps & classroom is a plus.
Experience working with computer systems in an educational environment is preferred.
College degree preferred.

Responsibilities

Understand and manage district technology and assist users in the Google Admin Panel.
Have expert knowledge of Chromebooks, Google Chrome and Google Admin Suite.
Support district Gmail accounts.
Support district asset management software and processes.
Troubleshoot, test and fix technology problems for end users.
Set-up, install, image and configure new IT hardware.
Lead IT orientation for new employees.
Make hardware repairs on units in a timely and safe manner.
Assist users with software installation, upgrades and anti-virus.
Assist with the distribution and disposition of IT equipment.
Assist with the diagnosis of system problems on the IT network.
Ensure incidents are logged for IT support.
Follow up with users to ensure incidents are resolved.
Maintain documentation as required.
Coordinate with supervisor for unit repairs, incident support, priorities and projects.
Perform other related duties as required or assigned.
Regular attendance is required to provide support to the students and professional staff.
Demonstrated ability to perform well in a dynamic environment.
Strong team and customer service focus, flexibility and positive attitude required.
Proven track record of completing tasks/projects accurately and on schedule.
Excellent technical, communication and presentation skills.
Strong diagnostic, organizational and documentation skills.
Ability to handle multiple assignments.