IT Support Specialist - Part Time

Latino Community Development Agency•Oklahoma City, OK

About The Position

The Part-Time IT Support Specialist provides day-to-day technical support to LCDA staff and helps maintain a reliable, secure, and user-friendly technology environment. This position serves as the first point of contact for IT-related issues, coordinates with external IT vendors, and supports hardware, software, and network needs across LCDA’s locations.

Requirements

Associate’s degree in Information Technology, Computer Science, or a related field; or equivalent combination of education and hands-on experience.
1–3 years of experience in IT support, help desk, or a similar technical support role.
Working knowledge of Windows operating systems; basic Mac support as applicable.
Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, Teams, and OneDrive/SharePoint.
Understanding of basic networking concepts (Wi-Fi, routers, switches, IP addresses).
Experience troubleshooting hardware, software, and peripheral devices.
Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
Strong organizational skills and attention to detail, including documentation and asset/ticket tracking.
Ability to manage multiple requests, prioritize tasks, and follow through in a fast-paced environment.
Ability to maintain confidentiality and responsibly handle sensitive information.
Adherence to all HR policies and compliance requirements within the scope of the role.

Nice To Haves

Additional technical certifications or coursework related to IT support or systems administration.
Experience supporting IT operations in a nonprofit, community-based, or small business environment.
Bilingual in English and Spanish (preferred but not required).
Demonstrated commitment to LCDA’s mission and experience serving a diverse, primarily Latino community.