IT Support Specialist

ISMG•Princeton, NJ

121d•Onsite

About The Position

We are seeking a proactive and detail-oriented IT Support Specialist to join our team at our Princeton HQ! In this role, you will play a critical part in ensuring smooth day-to-day IT operations by providing hands-on technical support, managing equipment, and helping maintain the security and stability of our technology environment. This is a unique opportunity to make an immediate on the efficiency and security of our operations. You’ll gain exposure to a broad range of IT support functions, collaborate with leadership, and contribute directly to delivering a seamless technology experience for our teams. The ideal candidate is a problem-solver with strong technical skills, excellent communication abilities, and a customer-first mindset.

Requirements

Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
Experience providing Tier 1 and Tier 2 IT support in a fast-paced professional office environment.
Strong knowledge of computer hardware, operating systems (Windows and Mac), and common business applications.
Experience with device imaging, software deployment, and endpoint management tools.
Familiarity with patch management, vulnerability monitoring, and endpoint security solutions.
Excellent troubleshooting skills with a structured and methodical approach to problem-solving.
Strong interpersonal and communication skills with the ability to support users of varying technical levels.
Ability to manage multiple tasks, set priorities, and meet deadlines independently.
Willingness to travel occasionally to support the NYC office.

Responsibilities

Serve as the first point of contact for break/fix issues and daily technical support needs in the Princeton office.
Oversee the deployment, return, and lifecycle management of company devices; maintain accurate equipment inventory and conduct regular audits.
Identify and resolve patching failures to ensure systems remain updated and secure.
Monitor alerts from security tools and remediate vulnerabilities in a timely manner.
Provide reliable in-person support for staff in both the Princeton and NYC offices.
Act as primary support for US time zone during manager absences; collaborate with IT team members in India and across other locations to ensure seamless global coverage.
Maintain accurate records of support activities, troubleshooting steps, and resolutions to improve efficiency and knowledge sharing.