The IT Support Specialist at NexThreat is responsible for planning, delivering, and refining customer support services, including installation, troubleshooting, user assistance, and training. This role involves diagnosing and resolving incidents reported by customers, analyzing work processes, researching trends in issues, and developing training materials. The specialist will install, troubleshoot, and maintain hardware and software, execute backup and recovery operations, and consult with users to identify needs and requirements. Additionally, the position includes feasibility studies, trade-off analyses, preparing business cases, and ensuring rigorous application of information security and cybersecurity policies, principles, and practices across all activities. NexThreat is not just a place to workâit's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nationâs most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us.