IT Support Specialist (1-3 Yrs)

Nelson-Rudie & Associates, Inc. • Minneapolis, MN

2d • Hybrid

About The Position

At Nelson-Rudie, technology is a critical enabler of how our employee-owners collaborate, design, and deliver great work. As an IT Support Specialist, you’ll serve as a trusted frontline resource - providing hands-on, responsive support that keeps our teams productive and connected.

This role focuses on day-to-day internal IT support for an 85+ person professional services firm. You’ll be a primary point of contact for employee technology needs, supporting devices, systems, and software while partnering closely with the IT Manager to resolve issues efficiently and consistently.

This is a hybrid role with an expectation of working 2–3 days per week from our Minneapolis, MN headquarters. Candidates must be locally based.

Requirements

• Associate’s degree in Information Technology, Computer Science, or a related field preferred (or equivalent experience).
• 1–3 years of experience in an IT support, help desk, or technical support role.
• Experience working within a ticketing system and managing multiple support requests.
• Working knowledge of Windows operating systems and common business software.
• Experience supporting Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive).
• Familiarity with remote support tools and best practices.
• Strong troubleshooting skills with the ability to explain technical concepts to non-technical users.
• High level of professionalism and discretion when handling confidential information.
• Positive, service-oriented attitude with strong written and verbal communication skills.
• Flexibility to occasionally work evenings or weekends, as needed.
• Willingness to travel to satellite offices, as needed.
• Authorization to work in the U.S. without sponsorship.

Nice To Haves

• Understanding of basic networking concepts (Wi-Fi, printers, VPNs) is a plus.
• Experience with Revit, SharePoint, Smartsheet, or other AEC-related applications is a plus.
• Relevant certifications (CompTIA A+, Network+, or similar) are a plus.

Responsibilities

• Provide Frontline IT Support
• Serve as a primary point of contact for employee IT requests using the company’s ticketing system.
• Respond to, document, track, and resolve support tickets in line with internal service expectations.
• Provide remote and in-person technical support using approved tools.
• Support Devices & Systems
• Set up, configure, deploy, and refresh Windows laptops/desktops, monitors, printers, and mobile devices.
• Install, configure, and maintain approved software applications.
• Troubleshoot hardware, software, VPN access, teleconferencing, and peripheral issues.
• Enable Employee Onboarding & Offboarding
• Assist with account provisioning, access changes, and equipment setup for new and departing employees.
• Ensure proper documentation and asset tracking throughout the employee lifecycle.
• Maintain IT Operations & Documentation
• Maintain accurate IT asset inventory and lifecycle tracking.
• Perform routine system maintenance, updates, and patches.
• Create and maintain clear documentation for recurring issues, standard procedures, and end-user guidance.
• Collaborate & Escalate Thoughtfully
• Escalate complex, systemic, or security-related issues to the IT Manager.
• Assist with basic network, printer, and office technology support under guidance.
• Support internal technology training efforts as needed.

Benefits

• Employee-Owned Culture: Be part of a 100% employee-owned (ESOP) firm where everyone has a stake in our success.
• Competitive Benefits: Medical, dental, vision, life insurance, ESOP, 401(k), bonus program, and flexible hours.
• Inclusive Culture: Fast-paced, energetic, and supportive environment where every voice matters.
• Work-Life Balance: Flexible schedules, hybrid work arrangements, and commitment to your well-being.
• People-First Environment: Support colleagues across disciplines in a collaborative, respectful workplace.
• Variety & Impact: From onboarding new hires to troubleshooting real-time issues, no two days look the same.
• Stability & Growth: A well-established firm offering meaningful work and long-term opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees