It Support Specialist

TEKsystems•Buffalo, NY

9d•$25 - $40•Onsite

About The Position

TEKsystems Global Food distribution and manufacturing customer is in need of an It Support Specialist with experience support Manufacturing environments and technology. This resource will be responsible to IT support of 3 sites within a 20 mile radius with 80% of their time at the core site. These sites have roughly 200 users but not all have access to technology. This person needs to be familiar with Manufacturing floor technologies and how they can be impacted. There are a few other people in Technology at these sites but this person will be the main Support specialist. This will be a minimum 1 year long engagement with goals to extend based on performance. Top Skills' Details 1) 3-5 years experience Running and Supporting Plant /manufacturing Facilities End user technology- Windows, mac, Printers, Mobile devices IOS/Android 2)Printer and Scanner Installation, Configuration, troubleshooting- 3)Conference Room Technology- Teams, Zoom WebeX - AV support 4) Remote Support Tools and ticketing systems - 5) Basic Active Directory and Group Policy software deployment his role is responsible for providing day-to-day technical support and maintenance for End User Compute devices and related technologies. This includes supporting personal computers, mobile devices, tablets, printers, scanners, and conference room equipment through troubleshooting, installation, configuration, and user training. This role collaborates with other IT Infrastructure teams as smart hands to ensure seamless user experience and productivity. Additionally, this role assists in the development and implementation of end user support policies and procedures to ensure compliance with industry standards and organizational requirements. Key Accountabilities and outcomes -Provide technical support and troubleshooting for end user devices including personal computers, laptops, mobile devices, and tablets -Install, configure, and maintain printers, scanners, and multifunction devices -Support and troubleshoot conference room equipment including video conferencing systems, displays, and audio equipment -Perform device setup, configuration, and deployment for new employees and equipment refresh cycles -Assist end users with software installations, updates, and application issues -Provide on-site and remote technical support to resolve hardware and software problems -Train end-users on device usage, software applications, and best practices -Document support activities, maintain device inventory, and generate reports on support metrics and device performance -• Ability to travel up to 25% to different manufacturing plants for on-site support and installations Knowledge and Experience -• 3+ years of experience in end user support, help desk, or desktop support • Strong knowledge of Windows and Mac operating systems, mobile device management (iOS/Android) • Experience with printer and scanner installation, configuration, and troubleshooting • Knowledge of conference room technologies including video conferencing platforms (Teams, Zoom, WebEx) • Experience with device imaging, deployment, and configuration management tools • Understanding of Active Directory, Group Policy, and enterprise software deployment • Proficiency in remote support tools and ticketing systems • Strong customer service orientation with excellent interpersonal skills 1. End User Device Support: The ability to troubleshoot, configure, and maintain personal computers, mobile devices, tablets, and peripherals. 2. Customer Service: The ability to provide excellent support and assistance to end users with patience, empathy, and clear communication 3. Hardware Troubleshooting: The ability to diagnose and resolve hardware issues with computers, printers, scanners, and conference room equipment 4. Mobile Device Management: Knowledge of managing and supporting mobile devices including deployment, security, and application management 5. Printer/Scanner Support: The ability to install, configure, troubleshoot, and maintain printing and scanning devices 6. Conference Room Technology: Support and troubleshooting of video conferencing systems, displays, and audio equipment 7. Technical Documentation: The ability to create clear user guides, troubleshooting procedures, and support documentation 8. Remote Support Tools: Proficiency in using remote desktop and support applications to assist end users

Requirements

3-5 years experience Running and Supporting Plant /manufacturing Facilities End user technology- Windows, mac, Printers, Mobile devices IOS/Android
Printer and Scanner Installation, Configuration, troubleshooting-
Conference Room Technology- Teams, Zoom WebeX - AV support
Remote Support Tools and ticketing systems -
Basic Active Directory and Group Policy software deployment
3+ years of experience in end user support, help desk, or desktop support
Strong knowledge of Windows and Mac operating systems, mobile device management (iOS/Android)
Experience with printer and scanner installation, configuration, and troubleshooting
Knowledge of conference room technologies including video conferencing platforms (Teams, Zoom, WebEx)
Experience with device imaging, deployment, and configuration management tools
Understanding of Active Directory, Group Policy, and enterprise software deployment
Proficiency in remote support tools and ticketing systems
Strong customer service orientation with excellent interpersonal skills
End User Device Support: The ability to troubleshoot, configure, and maintain personal computers, mobile devices, tablets, and peripherals.
Customer Service: The ability to provide excellent support and assistance to end users with patience, empathy, and clear communication
Hardware Troubleshooting: The ability to diagnose and resolve hardware issues with computers, printers, scanners, and conference room equipment
Mobile Device Management: Knowledge of managing and supporting mobile devices including deployment, security, and application management
Printer/Scanner Support: The ability to install, configure, troubleshoot, and maintain printing and scanning devices
Conference Room Technology: Support and troubleshooting of video conferencing systems, displays, and audio equipment
Technical Documentation: The ability to create clear user guides, troubleshooting procedures, and support documentation
Remote Support Tools: Proficiency in using remote desktop and support applications to assist end users

Nice To Haves

Wintel
Servers
Network basics

Responsibilities

Provide technical support and troubleshooting for end user devices including personal computers, laptops, mobile devices, and tablets
Install, configure, and maintain printers, scanners, and multifunction devices
Support and troubleshoot conference room equipment including video conferencing systems, displays, and audio equipment
Perform device setup, configuration, and deployment for new employees and equipment refresh cycles
Assist end users with software installations, updates, and application issues
Provide on-site and remote technical support to resolve hardware and software problems
Train end-users on device usage, software applications, and best practices
Document support activities, maintain device inventory, and generate reports on support metrics and device performance
Ability to travel up to 25% to different manufacturing plants for on-site support and installations