IT Support Specialist

Fluent • New York, NY

4h • $67,000 - $85,000 • Onsite

About The Position

Fluent, Inc. (NASDAQ: FLNT) is a global data-driven performance marketing company and trusted growth partner for leading brands. Experts in creating value for consumers, Fluent leverages its consumer database, digital media portfolio, and, proprietary data science and technology to deliver outcome-based solutions for marketers. Founded in 2010, the company is headquartered in New York City. We are seeking a skilled IT Specialist to join our growing team and support the technology that drives our business forward. This role is ideal for a proactive problem-solver who thrives in a dynamic environment and is passionate about delivering reliable, secure IT solutions. What You'll Do: Provide on-site and remote technical support for Fluent employees, with primary coverage for the New York office and remote users as needed. Deliver a high level of customer service, acting as a trusted IT partner by communicating clearly, setting expectations, and following issues through to resolution. Support and troubleshoot macOS, Windows OS, iOS, Android, and associated hardware, including laptops, desktops, mobile devices, peripherals, and conferencing equipment. Administer and support endpoint management tools for provisioning, configuration, patching, security enforcement, and lifecycle management of devices. Serve as a primary administrator and escalation point for Okta (IAM), including: User provisioning and deprovisioning Group and role-based access management MFA support and troubleshooting Application integrations and SSO support Own and execute employee onboarding and offboarding processes, ensuring timely device setup, access provisioning, documentation, and secure access removal. Create, maintain, and improve IT documentation, including SOPs, onboarding guides, knowledge base articles, and internal support processes. Actively identify recurring issues, process gaps, or inefficiencies and proactively propose and implement improvements to IT operations and user experience. Collaborate with the broader IT team on projects related to system upgrades, security initiatives, office technology improvements, and operational scalability. Support office technology needs, including AV systems, meeting room setups, printers, and network connectivity (Wi-Fi, VPN, basic network troubleshooting). Ensure compliance with company security policies and best practices related to endpoint security, access control, and data protection. Assist with vendor coordination, asset inventory management, and hardware/software procurement as required. Perform other related duties as needed in support of the IT Support team’s operational mission.

Requirements

• 3+ years of experience in an IT Support, Desktop Support, or IT Service role, preferably in a fast-paced corporate or tech-enabled environment.
• Strong hands-on experience supporting both macOS and Windows environments at an enterprise level, as well as iOS and Android.
• Demonstrated experience administering and supporting Okta (IAM), including user lifecycle management, MFA, and SSO integrations.
• Proven ability to deliver exceptional customer service, with a user-first mindset and strong interpersonal communication skills.
• Experience with Workspace ONE and other endpoint management tools (e.g., Jamf, Intune, Kandji, or similar) and device lifecycle management.
• Solid troubleshooting skills across hardware, operating systems, SaaS applications, and identity/access issues.
• Experience supporting employee onboarding and offboarding workflows with attention to detail and security best practices.
• Ability to work independently, prioritize tasks effectively, and take initiative without constant supervision.
• Strong written communication skills, with experience creating clear and usable technical documentation.
• Willingness and ability to provide on-site support in the NY Office.

Nice To Haves

• Experience supporting hybrid or distributed workforces.
• Familiarity with additional IAM or security tools beyond Okta.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN concepts).
• Experience supporting SaaS-heavy environments (Google Workspace, Microsoft 365, Slack, Zoom, etc.).
• Prior experience contributing to IT process improvement or operational projects.
• Relevant certifications (Apple, Microsoft, Okta, ITIL, or similar) are a plus but not required.

Responsibilities

• Provide on-site and remote technical support for Fluent employees, with primary coverage for the New York office and remote users as needed.
• Deliver a high level of customer service, acting as a trusted IT partner by communicating clearly, setting expectations, and following issues through to resolution.
• Support and troubleshoot macOS, Windows OS, iOS, Android, and associated hardware, including laptops, desktops, mobile devices, peripherals, and conferencing equipment.
• Administer and support endpoint management tools for provisioning, configuration, patching, security enforcement, and lifecycle management of devices.
• Serve as a primary administrator and escalation point for Okta (IAM), including: User provisioning and deprovisioning Group and role-based access management MFA support and troubleshooting Application integrations and SSO support
• Own and execute employee onboarding and offboarding processes, ensuring timely device setup, access provisioning, documentation, and secure access removal.
• Create, maintain, and improve IT documentation, including SOPs, onboarding guides, knowledge base articles, and internal support processes.
• Actively identify recurring issues, process gaps, or inefficiencies and proactively propose and implement improvements to IT operations and user experience.
• Collaborate with the broader IT team on projects related to system upgrades, security initiatives, office technology improvements, and operational scalability.
• Support office technology needs, including AV systems, meeting room setups, printers, and network connectivity (Wi-Fi, VPN, basic network troubleshooting).
• Ensure compliance with company security policies and best practices related to endpoint security, access control, and data protection.
• Assist with vendor coordination, asset inventory management, and hardware/software procurement as required.
• Perform other related duties as needed in support of the IT Support team’s operational mission.

Benefits

• Competitive compensation
• Ample career and professional growth opportunities
• New Headquarters with an open floor plan to drive collaboration
• Health, dental, and vision insurance
• Pre-tax savings plans and transit/parking programs
• 401K with competitive employer match
• Volunteer and philanthropic activities throughout the year
• Educational and social events
• The amazing opportunity to work for a high-flying performance marketing company!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees