IT Support Specialist
About The Position
We are Proud to be SJE! At SJE , we are more than a company — we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for an IT Support Specialist to support our family of brands. This role will work out of our Detroit Lakes, MN location. The job: As our IT Support Specialist, you will help the Information Technology Team by assisting our internal employees with IT Helpdesk support calls to prevent and troubleshoot technology issues as well as assist with hardware and software installations. Every day you will assist in the operation of computer networks by installing hardware such as PCs, laptops, printers, mobile devices, and phones. You will prepare new computers for installation including loading operating systems, application software, and installing necessary hardware, security, and login information. You will be the first line of contact, reporting issues, solutions, and escalations in the ITSM Solution.
Requirements
- Exceptional communication skills and strong self-motivation
- A genuine enjoyment of helping others and working collaboratively as part of a team
- Experience troubleshooting complex technology issues across diverse software and hardware systems
- Proficiency with Microsoft Active Directory, Microsoft 365 applications, Jira or other IT ticketing systems and Remote Desktop support tools
- A 4-year degree in Computer Engineering or similar field with 3-5 years of relevant experience
Nice To Haves
- ITIL v4 Foundation training preferred
Responsibilities
- Assisting internal employees with IT Helpdesk support calls to prevent and troubleshoot technology issues
- Assisting with hardware and software installations
- Assisting in the operation of computer networks by installing hardware such as PCs, laptops, printers, mobile devices, and phones
- Preparing new computers for installation including loading operating systems, application software, and installing necessary hardware, security, and login information
- Reporting issues, solutions, and escalations in the ITSM Solution
Benefits
- We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options.
- Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
