IT Support Specialist

Zinpro • Eden Prairie, MN

7d • $54,000 - $68,000 • Hybrid

About The Position

As an IT Support Specialist, you will be a part of Zinpro’s Help Desk support team and contribute to the mission of providing superb customer service and technology support to Zinpro employees globally. Technology and systems you will support include user computers and devices (Windows, Apple, Android, virtual machines); business, communication, and collaboration software; printers, hardware, and peripherals.

Requirements

• Associate in computer science, computer information technology, or equivalent.
• 2+ years of experience supporting current technologies: Windows, OSX, IOS, Android operating systems, Dell, and Apple hardware, along with virtualization.
• Experienced with Microsoft 365, Azure, Auto Pilot, peripherals, and devices a highly mobile professional worker uses.
• 2+ years of experience with ITSM software and its processes (ServiceNow is a plus).
• Familiarity with RSAT and its applications.
• Knowledge of the principles, methods, and techniques involved in help desk operations.

Nice To Haves

• Working knowledge of LAN/WAN networking.
• Industry Standard certifications such as ITIL, A+, Network+, or Security+
• Experience working in a team-based collaborative environment.
• Strong communication and multi-tasking skills.
• Familiarity with project and change management principles.
• Ability to work autonomously with good organizational, analytical, and problem-solving skills.

Responsibilities

• Provide superb customer service and support to end-users around the world.
• Document and respond to technical support requests on supported technologies and end-user inquiries while following company processes and adhering to support SLAs.
• Maintain the integrity of end-user devices through upgrades, support, and new technology deployments.
• Set up and deploy company computers and devices according to defined configuration standards.
• Install, support, and assist end-users in the usage of business, communication, and collaboration software and tools.
• Participate in employee on-boarding and off-boarding processes.
• Ensure an accurate, up-to-date inventory of all company computers and devices.
• Active participation in knowledge base improvements and documentation, weekly meetings with L1 vendor, and team stand ups.
• Perform additional tasks as assigned by the IT Support and Procurement Manager.
• Support, implement, and administer corporate policy and company strategy.
• Cooperate in a team environment with other IT personnel to effectively provide technology services to the company.
• Maintain and update Industry certifications and knowledge of relevant systems to the position.
• Follow through on assigned tasks, work independently, and complete work on time.
• Follow instructions and management direction; display cooperative behavior.
• Tactfully and courteously, maintain a good working relationship with coworkers.
• Effectively communicate technological-based information to all levels of employees in a manner that can be understood by non-technical people.

Benefits

• Zinpro offers a competitive salary and a premium benefits package, including 100% employer-paid healthcare and generous paid time off.
• We provide a wide range of benefits and resources designed to support you at every stage of life: education assistance, retirement planning, 401(k), disability and long-term care insurance, travel assistance, fitness reimbursement, gift matching, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees