IT Support Specialist
About The Position
The IT Support Specialist provides Tier 1 and Tier 2 technical support across the organization, ensuring that employees have reliable access to the hardware, applications, and systems they need to perform at their best. This role works hands-on with Windows devices, Microsoft 365, enterprise applications, networking basics, and manufacturing-floor tools. This is a great opportunity for someone early in their IT career who thrives in a fast-paced environment, enjoys solving technical problems, and takes pride in providing excellent service.
Requirements
- 1–4 years of IT support, help desk, or service desk experience.
- Strong troubleshooting abilities across hardware, software, and networks.
- Excellent communication and customer service skills.
- Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
- Windows operating systems
- Basic networking (DNS, DHCP, Wi-Fi, VPN)
- Ability to support manufacturing-floor technology and work onsite as needed.
Nice To Haves
- Experience with ERP systems, ticketing platforms, or endpoint management tools.
- Exposure to Active Directory or Azure AD.
- Knowledge of IT asset management practices.
- CompTIA A+, Network+, Security+
- Microsoft 365 Fundamentals (MS-900)
- Microsoft Certified: Modern Desktop Administrator Associate
Responsibilities
- Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and corporate applications.
- Troubleshoot issues involving connectivity, user identity/access, device performance, and software errors.
- Support both office employees and manufacturing-floor personnel.
- Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard apps.
- Assist new hires with workstation setup and onboarding support.
- Assist with ERP system support and enhancements.
- Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and general business applications.
- Participate in new system rollouts, upgrades, and implementation projects.
- Log, track, and resolve support tickets according to defined SLAs.
- Maintain accurate documentation, device lifecycle records, and asset inventory.
- Report recurring issues to the IT team to drive long-term solutions.
- Assist with hardware imaging, network troubleshooting, and basic IT maintenance tasks.
- Support IT initiatives and contribute to continuous improvement of support processes.
Benefits
- Competitive pay with performance incentives
- 100% company-paid medical, dental, and vision
- 401(k) with company match
- 3 weeks PTO, 8 paid holidays, and 2 floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
251-500 employees
