IT Support Specialist – Your Next Step in Tech

Tomorrow's Technology Today•St Henry, OH

16h

About The Position

Help Desk Support - Level 1 Tomorrow's Technology Today is a fast-growing IT Managed Service Provider located in St. Henry, OH serving small and medium sized businesses North-West Ohio and North East Indiana. We deliver worry-free technology that protects and grows our clients' businesses and are highly focused on customer service. Our goal is to build a great company with great people that delivers great results. Your efforts are definitely noticed and appreciated and you can make a real difference and impact! We need a new member for our team. Intelligence, excellent communication, team-player, hard work and ambition are a given. To fit in, we are looking for someone who has a helpful/positive/can-do attitude, a commitment to excellence, strives to do the right thing (reputation outweighs profit every time), is driven to constant improvement and has the right mix of confidence and humility. If this sounds like you then you've found the right place. GENERAL SUMMARY: The Help Desk Support - Level 1 is responsible for managing and maintaining our end client's networks. Ensuring client satisfaction and quieting their networks are essential in this position. Essential Duties and Responsibilities: The Help Desk Support - Level 1 position is a key contributor in the success of managing our client's networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware. Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Excellent computer skills and knowledge in basic networking configurations
Experience and demonstrated proficiency in Windows 11, Microsoft 365, printers
Strong client relationship skills.
Ability to provide and maintain detailed documentation on each job.
Ability to remain in contact with the client thru the completion of the incident.
Strong organizational and creative problem solving skills as well as good planning and technical equipment troubleshooting skills required.
Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.
Must be able to multi-task and operate in a fast paced environment while maintaining a disciplined approach to oversee clients' needs.
The ability to understand the clients' requirements and plan the support strategy is essential.
Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists.
These problems must often be diagnosed remotely so excellent listening skills, insightful questioning ability, and resourcefulness are required.
Excellent listening and communications skills are required for interaction with other employees, clients and vendors.
The ability to communicate in English verbally and in writing is essential.
Reports, email correspondence, schedules, presentations are all typical requirements of this position and must be effectively and professionally communicated.
Also the interpersonal and communication skills to support a wide variety of users and their technical needs are necessary.
Organized, detail oriented and self-motivated .
Problem-solving and planning abilities and the ability to meet reasonable deadlines .
Tasks require walking, sitting, bending, reaching, mobility, and lifting (50 lbs).
The person in this job must be able to drive.
A valid driver's license and driving record that is satisfactory to the Company must be demonstrated at hire and periodically thereafter.
Having your own reliable transportation is a must as you will occasionally be required to visit client sites.
Ability to build positive and collaborative relationships.
Willingness to develop professionally.
Continuing education is a must!
Ability to work with little supervision.
Willing to record activities for justification to client.
Valid driver's license and reliable transportation is required (occasional client visits are required)
2+ years' experience in computer network management is required

Nice To Haves

A+ Certification is preferred. Must be attained in first 90 days.
Microsoft Certified Professional (MCP) is preferred or will be required the first year.
Experience in managing end client networks is preferred.
Experience with Autotask, NAble NCentral, Sentinel 1, Ubiquiti, and SonicWall is a plus

Responsibilities

Quickly resolving incidents that our clients open tickets
Constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware