IT Support Specialist - Indianapolis Health

Milliman•Indianapolis, IN

66d•$65,200 - $104,200•Onsite

About The Position

Milliman's Indianapolis Health practice is seeking an IT Support Specialist to join our growing IT Support Team. This role ensures that all of our technology is in seamless working order for current and incoming staff, approximately 250+ people and growing. Our end-user systems include: hardware, network storage, software, networking and telecommunications. In addition to your technical knowledge, this individual should have customer-oriented communication skills to effectively manage a wide variety of tickets and resolve critical issues with the utmost urgency. There is no typical day for this role, however, common tasks include: setting up workstation equipment, running diagnostics in a remote session, and answering an ambiguous helpdesk ticket. Each day you will use your expertise to provide solutions in response to a wide variety of requests. This is a great opportunity for someone who wants to use their tech support experience, customer service skills, and is ready to develop additional skills in a consulting and professional services environment.

Requirements

Experience with Microsoft Active Directory and GPO's
Familiarity with TCP/IP networking
Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team
Professional demeanor in oral and written communication
Positive, solution-oriented mindset with a proactive approach to problem-solving
Able to prioritize multiple concurrent requests
Exceptional attention to detail
Completes thorough research and exhausts all possible resources when investigating an issue
Willingness to learn and expand personal knowledge base as technology needs evolve
Receptive to constructive feedback
Associate's degree in Information Technology or related field
4+ years of experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, in addition to, hardware (i.e. desktop, laptop, printer, conferencing equipment, mobile devices)
5+ years of customer service experience, preferably in a related industry or office environment
3+ years experience supporting server environments
Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 40 pounds, climb stairs, balance, stoop, kneel, crouch, or crawl with or without the use of reasonable accommodations

Nice To Haves

Bachelor's degree in Information Technology or related field
Experience supporting Windows, Mac, and/or Linux operating systems in enterprise environments
Certifications in A+, Network+, MCP, or equivalent professional certification; CompTIA certifications strongly preferred
Experience with a help desk ticketing system
Experience with virtualization technologies (VMware), storage area networks (SAN), and server administration across physical and virtual platforms

Responsibilities

Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users
Resolving technical issues in a timely manner and research incidents with the utmost attention to detail
Prioritize tickets based on urgency and/or priority with the information given
Solve a wide variety of technical problems at any given time
Follow internal approval procedures
Complete auditing tasks
Physically install and configure new hardware, software, and systems
Complete hardware refresh workflows
Provide A/V support for in-office meetings and interviews
Provide instructions to end users, verbally and in writing
Create, update, review and maintain documentation
Teach technical concepts and processes when needed
Provide orientation and guidance to users on how to operate new software and computer equipment

Benefits

Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges
401(k) Plan - Includes a company matching program and profit-sharing contributions
Discretionary Bonus Program - Recognizing employee contributions
Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
Holidays - A minimum of 10 observed holidays per year
Family Building Benefits including Adoption and fertility assistance
Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D - 100% of premiums covered by Milliman
Short-Term and Long-Term Disability - Fully paid by Milliman