IT Support Specialist
About The Position
Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Technical Support Specialist to join our growing Managed Service Provider (MSP) team. As a Level 2 Technical Support Specialist, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas. We’ll Provide: Pay range of $28-$38 per hour Paid time off and paid sick time Support/mentorship and a small team work environment Opportunities for continued growth and learning
Requirements
- Valid license and reliable transportation to travel to client sites
- Minimum 2 years IT industry experience in SMB environments - MSP experience preferred
- Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration
- Familiarity with networking concepts, firewalls, and VLANs
- Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
- Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.)
- Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder
Nice To Haves
- Experience with virtualization technologies (VMware, Hyper-V)
- Experience with Microsoft Remote Desktop environments
- Experience with ticketing systems (e.g., Autotask)
- Knowledge of cybersecurity best practices
Responsibilities
- Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations
- Troubleshoot and resolve problems related to hardware, software, networks, and security
- Install, configure, and maintain various IT systems and applications
- Respond to tickets in accordance with SLA guidelines and document all support activities
- Assist with onsite and remote support for clients as needed
- Contribute to the development of knowledge base articles and technical documentation
- Participate in projects and new technology implementations
Benefits
- Pay range of $28-$38 per hour
- Paid time off and paid sick time
- Support/mentorship and a small team work environment
- Opportunities for continued growth and learning
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
