IT Support Specialist

Pebl • Palo Alto, CA

18d • Hybrid

About The Position

Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere.
Where Your Work Moves the Needle.
At Pebl, every team member drives our success. Joining us means more than filling a role—you’re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you’ll help us scale faster, compete harder, and lead the future of global work.
We are looking for a motivated and growing IT Support Specialist II to join our IT Operations team. This is a hybrid role requiring a minimum of 3 days a week in the Palo Alto office (Monday - Wednesday). The ideal candidate will support the design and execution of solutions that contribute to our internal IT infrastructure and end-user support processes. You will partner with cross-functional teammates to help deliver impactful IT service improvements, system upgrades, and technical support initiatives and play a role in advancing Pebl’s business objectives.

Requirements

• Associate’s degree in Information Technology, Computer Science, or equivalent experience
• Typically 1-2 years of experience in IT support, helpdesk, or technical support
• Familiarity with Windows, macOS, Microsoft 365, networking basics, and ticketing systems
• An eagerness to take initiative in a fast-paced, collaborative, cross-functional environment
• Strong communication and collaboration skills with a customer-focused mindset

Nice To Haves

• Experience with IT asset management, basic scripting, or cloud tools is a plus

Responsibilities

• Provide dedicated, hands-on IT support for the Palo Alto office, including the troubleshooting and maintenance of physical IT infrastructure and A/V systems (e.g., network, badging, cameras, conference rooms or all-hands meetings presentations).
• Collaborate with IT team members and business units to support troubleshooting, system implementations, and process improvements
• Contribute to the development and improvement of IT support workflows, documentation, and knowledge base content
• Apply foundational knowledge to drive operational efficiency, faster incident resolution, and improved employee technology experience
• Uphold standards in timely, accurate, and professional IT support delivery
• Assist with onboarding new employees and IT asset management
• Participate in small IT projects or automation initiatives

Benefits

• Flexible Time Off – Take the time you need to recharge.
• Parental Leave – Support for growing families.
• Health and Dental Insurance – Where applicable, to cover you and your loved ones.
• Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree