IT Support Specialist

DUNCAN REGIONAL HOSPITAL-posted 2 days ago
Full-time • Entry Level
Onsite • Duncan, OK
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DRH Information Technology (IT) supports both clinical and financial systems and the technical architecture of DRH Health. The IT Support Specialist will provide in-house technical PC hardware and software support. This person works with a variety of equipment and systems, including desktops, laptops, network connectivity, and Windows software. In addition, this person implements special projects which require researching new technology and solving complex problems.

  • Takes individual responsibility for resolving issues reported from multiple sources including trouble tickets and phone calls.
  • Supports daily operation of a wide variety of systems, mobile devices, networking equipment, and application support.
  • Coordinates with other IT team members to support new system builds, software setup, and hardware configuration.
  • Packages, tests, deploys, updates, and troubleshoots software.
  • Creates and maintains desktop images.
  • Performs routine PC installation, and troubleshoots, maintains and resolves any related problems.
  • Analyzes desktop hardware and software processes for efficiency and needs.
  • Documents processes and procedures.
  • Records and maintains accurate records in PC inventory database.
  • Plans, coordinates, and orders various hardware and software.
  • Properly disposes of equipment while maintaining HIPAA regulations.
  • Coordinates with vendors to provide support of hardware and software.
  • Participates in the IT On-Call rotation schedule and is also willing to answer questions when not on call.
  • Travel required to remote sites.
  • Stays current with both technology and best practices as applicable through educational opportunities.
  • Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings.
  • Regular attendance and punctuality for scheduled shifts.
  • Utilization of assistive devices for lifting is mandatory.
  • Must adhere to safety protocols at all times.
  • Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations.
  • Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
  • Performs other related duties as assigned.
  • Communication skills including fluency in oral and written English.
  • Computer skills including the ability to send/receive email, navigate information technology associated with the position, and use Electronic Health Record information tools.
  • Ability to remain flexible to quickly adapt to urgent situations.
  • Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position.
  • Associate degree in Information Systems or closely related field required. Substantial relevant, related job experience may be considered in lieu of degree.
  • Excellent written, verbal, and interpersonal communication skills
  • Ability to remain flexible to quickly adapt to urgent situations.
  • Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position.
  • For those positions requiring travel, a current valid driver’s license and automobile liability insurance must be maintained.
  • As a condition of employment, vaccinations are required per DRH Policy. Medical and Religious Exemptions are available upon request.
  • A+ Certification preferred.
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