IT Support Specialist

Kohler Credit Union•Sheboygan, WI

4d•$20 - $23•Onsite

About The Position

Kohler Credit Union is seeking an IT professional eager to grow their career within a supportive, expanding organization. This full-time, onsite role is based at our Corporate Center and works closely with our other locations. While the primary focus is help desk support, you'll also assist with hardware and software setup, installation, maintenance, and occasional network or system-level tasks. If you enjoy troubleshooting, problem-solving, and providing excellent internal support, this could be a great fit for you! Why You'll Love Working at KCU At Kohler Credit Union, you're more than just an employee-you're part of a community that values your unique strengths and supports your professional growth. We're committed to promoting a healthy work-life balance. Starting wages begin at $20-$23/hour, and our benefits go beyond pay, including comprehensive health, dental, and vision coverage, a 401(k) retirement plan, paid time off, and tuition assistance programs to help you reach your educational goals. Here, you'll be part of a team that encourages learning, collaboration, and making a real difference for our members and community. Job Overview The IT Support Specialist provides technical support and resolves issues across computer systems in diverse environments. This role focuses on help desk assistance while also handling hardware and software setup, maintenance, and network or system-level support to ensure smooth and efficient operations.

Requirements

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
0-2 years of experience providing technical support or working with IT systems in a professional environment.

Responsibilities

Serve as the first point of contact for technical support requests, providing timely resolution.
Assist users with system access, software usage, and troubleshooting issues across devices and platforms.
Troubleshoot and resolve hardware and software issues.
Provide after-hours on-call support as part of a rotational schedule.
Set up, install, and configure computer hardware, software, and peripherals.
Perform routine maintenance to ensure optimal system performance.
Collaborate with system administrators on system-level tasks and upgrades.
Assist with implementation of new technologies and system rollouts.
Document, track, and monitor incidents using a help desk ticketing system.
Support asset management processes by documenting and updating IT hardware and software.
Identify opportunities to improve IT processes and user support experiences.
Provide user training on hardware and software as needed.
Ensure adherence to IT security policies during troubleshooting and system setup.