IT Support Specialist

Accurate Personnel•Sarasota, FL

16d•$50,000 - $55,000•Onsite

About The Position

Accurate Personnel is hiring immediately for an IT Support Specialist to join our team in Sarasota, Florida! Accurate Personnel, Inc. is a full-service employment agency that provides supplemental staffing solutions as well as payroll services at a competitive price. We pride ourselves on maintaining the highest quality service to our clients and have done so since 1978. As a member of the Accurate Personnel family, you will have all that is needed to grow and become as successful as you can be! Our corporate office in Sarasota, FL is looking for a responsible, self-motivated IT Support Specialist to undertake a variety of IT duties. The ideal candidate will have great attention to detail, organizational skills, and strong communication.

Requirements

Attention to Detail & Organization: High attention to detail, planning/organizing, prioritizing projects, and highly organized with a high sense of urgency.
Customer Service & Troubleshooting: Strong customer service and troubleshooting skills, with 1 year+ customer service experience.
IT Experience: Experience or education in IT, 1 year minimum.
Networking: Basic working knowledge of networking is a plus.
Communication: Ability to communicate technical information, both verbal and written, to a wide range of end-users and professionals.
Confidentiality: Understand the importance of and maintain a high level of confidentiality.
Platform Experience: iOS troubleshooting & set-up experience. Google Workspace & Admin experience is a plus.
Teamwork: Works well as a team, balances team and individual responsibilities, gives and welcomes feedback, and contributes to a positive team spirit.

Nice To Haves

Zendesk experience helpful.
Google Workspace & Admin experience is a plus.
Basic working knowledge of networking is a plus.

Responsibilities

Tier 1 support for company IT systems.
Track assets and organize asset management systems.
Run and distribute reports to teams as scheduled.
Working knowledge of iOS, Windows 11, MacOS, & Google Workspace.
Organize and manage vendor contacts.
Answer calls and emails to the IT Department in a timely manner.
On-Site workstation setup - travel to branches & client sites required.
Employee onboarding - Account and hardware setup.
Employee offboarding - Account deactivation, hardware returns, & managing inventory platform.
New Hire training - Assist on day one with logging in, navigating our systems, & introducing department to new employees.
Own IT tickets as submitted - Zendesk experience helpful.
Travel out of state for branch/on-site visits for IT assessments required.
Assist employees through problem-solving processes.
Treats others with respect and consideration regardless of their status or position.
Utilize excellent customer service skills and exceed expectations.
Ensure proper documentation of issues and processes.
Keeps up to date with current updates regarding relevant systems and processes; shares these updates with the rest of the team in an organized manner.
Keeps commitments.
Inspires the trust of others.
Balances team and individual responsibilities.
Gives and welcomes feedback.
Contributes to building a positive team environment.
Contribute to ongoing IT projects and implementations, as needed.
Participate in a weekly department meeting, communicate new platform updates, and come prepared with any applicable questions.
Participate in job-specific training and grow your knowledge of IT best practices, new procedures, products and services.