IT Support Specialist

IntelliPro Group Inc. • Whitestown, IN

1d

About The Position

Primary Responsibilities
1. Technical Support & Operations
• Provide Level 1/2 support for desktops, laptops, Zebra printers, Android/iOS devices, and other endpoints.
• Guide and support associates in day-to-day operational processes, especially around shipping and logistics tools.
• Resolve workstation and software issues, including installation, upgrade, and maintenance of systems.
• Document troubleshooting procedures and provide knowledge materials for end-users.
• Participate in an on-call rotation, which may include occasional weekend shifts.
2. Infrastructure & Network Management
• Design, implement, and maintain secure, scalable IT infrastructure systems.
• Deploy and manage physical, virtual, and cloud server environments.
• Configure and troubleshoot LAN/WAN, VPNs, switches, routers, firewalls, and wireless access points.
• Collaborate with other IT teams to install and resolve infrastructure and system-related requirements.
3. Server, Cloud & Automation
• Manage Windows and Linux servers along with AWS, Azure, or Google Cloud environments.
• Perform patch management and system updates across environments.
• Use scripting languages (e.g., PowerShell, Python) to automate repetitive tasks and enhance efficiency.
4. Backup, Recovery & Security
• Develop, test, and maintain backup and disaster recovery procedures.
• Ensure adherence to corporate security policies and implement network protection protocols.
• Conduct regular system audits, vulnerability assessments, and monitor system health via tools (e.g., Zabbix, Nagios).

Who we are looking for
• Highly self-motivated, energetic, and proactive, with a strong passion for ideas and technology, and an insatiable curiosity to stay ahead of industry trends.
• Decisive and results-driven, consistently maintaining a positive and optimistic attitude when faced with challenges.
• Proven track record of successfully delivering projects, demonstrating a deep understanding of customer needs, technology solutions, quality standards, time-to-market, and budget management.
• Extensive experience with Agile methodologies, from strategic roadmap planning to effective delivery and execution.
• Strong communicator with excellent coordination, organizational, and interpersonal skills, adept at fostering team collaboration.
• Exceptional critical thinking, analytical, and problem-solving capabilities, with a knack for quickly identifying solutions to complex issues.
• Demonstrated success in working effectively with diverse, globally distributed teams, ensuring seamless collaboration and project success.

Requirements

• Highly self-motivated, energetic, and proactive, with a strong passion for ideas and technology, and an insatiable curiosity to stay ahead of industry trends.
• Decisive and results-driven, consistently maintaining a positive and optimistic attitude when faced with challenges.
• Proven track record of successfully delivering projects, demonstrating a deep understanding of customer needs, technology solutions, quality standards, time-to-market, and budget management.
• Extensive experience with Agile methodologies, from strategic roadmap planning to effective delivery and execution.
• Strong communicator with excellent coordination, organizational, and interpersonal skills, adept at fostering team collaboration.
• Exceptional critical thinking, analytical, and problem-solving capabilities, with a knack for quickly identifying solutions to complex issues.
• Demonstrated success in working effectively with diverse, globally distributed teams, ensuring seamless collaboration and project success.

Responsibilities

• Provide Level 1/2 support for desktops, laptops, Zebra printers, Android/iOS devices, and other endpoints.
• Guide and support associates in day-to-day operational processes, especially around shipping and logistics tools.
• Resolve workstation and software issues, including installation, upgrade, and maintenance of systems.
• Document troubleshooting procedures and provide knowledge materials for end-users.
• Participate in an on-call rotation, which may include occasional weekend shifts.
• Design, implement, and maintain secure, scalable IT infrastructure systems.
• Deploy and manage physical, virtual, and cloud server environments.
• Configure and troubleshoot LAN/WAN, VPNs, switches, routers, firewalls, and wireless access points.
• Collaborate with other IT teams to install and resolve infrastructure and system-related requirements.
• Manage Windows and Linux servers along with AWS, Azure, or Google Cloud environments.
• Perform patch management and system updates across environments.
• Use scripting languages (e.g., PowerShell, Python) to automate repetitive tasks and enhance efficiency.
• Develop, test, and maintain backup and disaster recovery procedures.
• Ensure adherence to corporate security policies and implement network protection protocols.
• Conduct regular system audits, vulnerability assessments, and monitor system health via tools (e.g., Zabbix, Nagios).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed