IT Support Specialist

Getman Corporation.•Bangor, MI

3d•$25 - $30

About The Position

Diagnose and troubleshoot software, hardware, communication and network issues and help our customers with their day to day computer problems; assist in the installation of applications and programs.

Requirements

Associate degree or equivalent in Computer Science, Information Technology, Information systems or other relevant computer related education.
Proven work experience as a Systems Support, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Hands-on experience with Windows/Linux OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal

Nice To Haves

Microsoft, Cisco, Linux, or similar certification is a plus.
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Responsibilities

Image new computers for deployment and evaluate old computers for repurposing or recycling.
Set up, configure, and maintain desktops, laptops, printers, phones, and peripherals.
Identify and resolve network/VOIP issues.
Configure and install application software and operating systems.
Manage users and resources using Microsoft ®Windows Active Directory, Microsoft ® Office 365 and other platforms.
Assist with IT security by enforcing policies, managing antivirus software, and supporting phishing awareness through simulated phishing tests and training.
Provide technical guidance to employees and create user-friendly documentation.
Communicate with users to help identify computer system issues, analyzing the ticketing system and reporting on trends.
Support company phone systems and assist with mobile device management.
Collaborate with other Information Technology staff on various projects.
Perform all other duties as assigned.