IT Support Specialist

Sulzer•La Porte, TX

About The Position

The IT Support Specialist is responsible for providing Tier 1 and Tier 2 technical support across multiple sites, ensuring the stability, integrity, and efficient operation of IT systems. This includes supporting hardware, software, networking, and server infrastructure in coordination with the Service Desk and other IT teams. The role also involves project support, vendor coordination, and adherence to IT policies and procedures. Sulzer offers you a wealth of opportunities to drive your career into the direction that you want, depending on your skills and interests. We invite you to apply if you are ready to take the next step.

Requirements

Bachelor’s degree in computer science or related field, or equivalent experience.
5+ years of experience in IT support and systems administration.
Experience in a multi-site, enterprise IT environment preferred.
No C2C or Sponsorship Available

Nice To Haves

Experience in a multi-site, enterprise IT environment preferred.

Responsibilities

Provide 2nd-level support for desktops, laptops, engineering workstations, printers, and mobile devices.
Build and configure PCs and laptops per standard configurations.
Administer and maintain Windows Server environments (2016+), including Active Directory, DNS, DHCP, and Group Policy.
Support and maintain LAN/WAN infrastructure, including Cisco routers, switches, VLANs, WAPs, and firewalls.
Assist with IT project planning, budgeting, and implementation.
Coordinate with vendors and consultants for hardware/software procurement and support.
Use ServiceNow to manage and resolve help desk tickets.