IT Support Specialist

Texas Bay Area Credit U•Houston, TX

41d•Onsite

About The Position

In order to help Texas Bay Credit Union (TBCU) stand out as a leading financial institution IT Support Specialist is responsible for installing, configuring, troubleshooting, maintaining and providing technical support across a variety of products.

Requirements

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program
One year to three years of similar or related experience, help desk experience preferred
Working knowledge of Windows Operating System and Microsoft solutions
Skilled in technical troubleshooting, problem-solving, and automation.
Knowledge of backup and disaster recovery strategies for onsite environments.
Knowledge of current networking hardware, protocols and standards.
Completion of required training courses
Ability to communicate technical information to non-technical personnel
Attention to detail and strong organizational skills
Analytical, problem resolution, and decision-making skills
Strong verbal and non-verbal communication skills
Must be self-motivated and a quick learner
Must be able to multi task and work well in a fast-paced environment
Demonstrate all Texas Bay Core Values
Demonstrate the ability to maintain confidentiality and exercise discretion

Responsibilities

Primary contact for end-user support, help desk, and desktop support functions. Respond to help desk tickets in a timely manner, conducting necessary research and documenting solutions/resolutions within the ticketing system.
Develop and maintain technical documentation of processes, system configuration/procedures, system upgrades as well as for hardware and software issues.
Administer, manage and monitor Active Directory, Azure / Microsoft 365 environment to include including user provisioning, authentication, single sign-on (SSO), multi-factor authentication (MFA), Exchange Online, SharePoint Online, and Teams
Research, recommend and perform hardware and/or software maintenance, repairs, installs and upgrades in accordance with credit union policy, standards and regulations.
Initiate preventative maintenance practices, analyzing system faults, running diagnostic tests to detect problems as well as repairing system/environment problems.
Collaborate with vendors for hardware/software issues, upgrades, network installations, and troubleshooting as required.
Responsible for completing related project-based work as well as assisting in various departmental project efforts.
Act as advocate for front and back office staff, identifying and working to improve inefficiencies on all software.
Assist in troubleshooting networks, systems and applications to identify and correct malfunctions and other operational difficulties including but not limited to virtual and physical desktop environments, desktop phones, conference audio/video equipment, Windows operating systems and the software applications housed therein.
Assist in the daily data processing duties.