IT Support Specialist
About The Position
Position Summary: The IT Support Specialist provides frontline technical support for the corporate office and nearby plants, quarries, shops, and job sites. This role delivers both in-person and remote assistance to end users and supports ESS’s strategic initiatives. The Specialist ensure reliable technology operations, consistent customer service, and accurate documentation. Key Responsibilities: Provide in-person support for end users in the office, nearby plants, quarries, shops, job sites, and remote support across all locations. Respond to incidents and service requests in a timely, professional manner. Document troubleshooting and resolutions within the service management system. Prepare and deploy hardware for new hires; set up accounts and required access. Retrieve hardware and ensure proper deactivation during offboarding. Maintain accurate asset records in ITAM solution, updating entries in real time. Assist with inventory audits, hardware lifecycle tasks, and device tracking. Collaborate with other IT team members to support field operations and remote users. Support job sites and field personnel with technology needs, traveling locally as required. Follow established SOPs, runbooks, and IT processes. Create or update documentation and knowledge base articles to support consistency. Participate in IT rollouts, upgrades, and standardization initiatives. Identify recurring issues and escalate appropriately to support problem management. Stay up to date on emerging IT technologies and trends in the construction industry. Other duties as assigned.
Requirements
- 2+ years of IT Support or help desk experience.
- Strong understanding Windows OS, Microsoft 365, hardware, and basic networking.
- Ability to communicate clearly with both technical and non-technical users.
- Strong customer service, problem solving, and prioritization skills.
Nice To Haves
- Associate's degree in computer science, IT, or a related field preferred.
Responsibilities
- Provide in-person support for end users in the office, nearby plants, quarries, shops, job sites, and remote support across all locations.
- Respond to incidents and service requests in a timely, professional manner.
- Document troubleshooting and resolutions within the service management system.
- Prepare and deploy hardware for new hires; set up accounts and required access.
- Retrieve hardware and ensure proper deactivation during offboarding.
- Maintain accurate asset records in ITAM solution, updating entries in real time.
- Assist with inventory audits, hardware lifecycle tasks, and device tracking.
- Collaborate with other IT team members to support field operations and remote users.
- Support job sites and field personnel with technology needs, traveling locally as required.
- Follow established SOPs, runbooks, and IT processes.
- Create or update documentation and knowledge base articles to support consistency.
- Participate in IT rollouts, upgrades, and standardization initiatives.
- Identify recurring issues and escalate appropriately to support problem management.
- Stay up to date on emerging IT technologies and trends in the construction industry.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
