IT Support Specialist

Moneta Group Investment Advisors LLC•St. Louis, MO

About The Position

Moneta is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum of financial advisory services. Still, our true purpose is centered on building relationships and providing exceptional service to our clients around the globe. For that reason, we’ve built an entrepreneurial business model organized around our clients. Our Partner-led teams are empowered to serve only in the best interest of their clients. Plus, our independence means that we are never beholden to stakeholders or parent companies. We also have the unique ability to trace our history back nearly 150 years, which demonstrates our ability to evolve to meet the needs of those we serve. Job Summary The IT Support Specialist provides tier-1 technical support for all end users, resolving a wide-variety of technical problems on a timely basis, using their solid understanding of core IT concepts to build upon.

Requirements

B.S. Computer Science or related field
Three or more years of experience in a related position
Technical proficiency with Microsoft, Apple and Android operating systems, tablets, monitors, printers, laptops, modems, routers, VPNs., LANs
Must be authorized to work in the United States

Responsibilities

Responds to Help Desk requests by providing timely and effective technical support to end users.
Troubleshoots, identifies, and resolves technical issues related to local area networks (LAN) and PC workstations.
Sets up, configures, and maintains computer hardware, including desktops, laptops, docking stations, monitors, printers, and scanners.
Applies sound judgment to resolve issues efficiently, ensuring high customer satisfaction, minimal downtime, and cost-effective solutions.
Follows established procedures and guidelines, while drawing on past experience to perform job responsibilities effectively.
Contributes to the IT knowledge base by creating and maintaining clear, accurate documentation of technical procedures and resolutions.
Other miscellaneous duties, as required
Some travel may be required

Benefits

Paid holidays
Paid time off (PTO)
Employer cost-shared medical and dental insurance
Employer-paid short-term disability, long-term disability, AD&D insurance, and basic life insurance
401k Match – 50% of employee contributions up to 6% of compensation
Discretionary annual profit-sharing bonus
Paid parental leave
Professional development reimbursement
Paid volunteer time off (VTO)
Employee referral incentive bonus program
Onsite wellness programs & rewards
Employee engagement activities