IT Support Specialist (1099)
About The Position
TJFACT is seeking a proactive and solutions-oriented IT Support Specialist to manage and evolve our internal technology infrastructure by supporting our corporate office in downtown Atlanta, GA . This hybrid 1099 contractor role will serve as our primary IT resource, replacing outsourced services and overseeing end-to-end support, systems administration, integrations, workflow automation, and ongoing optimization of our technology stack. The ideal candidate is highly organized, technically strong, and comfortable operating independently while supporting a fast-paced professional services environment.
Requirements
- 5+ years of IT support and/or systems administration experience
- Hands-on experience administering Microsoft 365 (Admin Center, Exchange, Teams, SharePoint)
- Experience building SharePoint workflows and automations
- Experience with Business Intelligence tools and reporting platforms (e.g., Cognos or similar)
- Experience with workflow automation tools (Power Automate, Zapier, or similar)
- Strong troubleshooting and technical problem-solving skills
- Ability to manage multiple concurrent priorities independently
- Experience creating technical documentation and delivering user training
- Strong communication skills with the ability to translate technical concepts to non-technical stakeholders
- Working knowledge of cybersecurity best practices within cloud-based environments
Nice To Haves
- Experience in a Government Contracting (GovCon) environment
- Familiarity with CMMC requirements
- Experience supporting or configuring Deltek Costpoint
- Website maintenance experience (WordPress, Webflow, or similar)
- Experience implementing AI-enabled workflow or automation tools
- Knowledge of cloud-based integrations and API-driven platforms
Responsibilities
- IT Operations & Support Provide day-to-day technical support for employees (hardware, software, networking, MFA, access issues, etc.)
- Manage employee onboarding and offboarding: Account creation (Microsoft 365, SharePoint, Costpoint, etc.) Device setup, configuration, and deployment Access removal and equipment reassignment
- Maintain inventory of devices, licenses, and IT assets
- Conduct periodic cost audits of IT products, subscriptions, and services
- Manage and maintain the company website, performing updates and coordinating technical changes as needed
- Systems Administration & Configuration Administer Microsoft 365 (Admin Center, Exchange, Teams, SharePoint)
- Configure and maintain SharePoint sites, automations, and interdepartmental workflows
- Develop and maintain integrations between Microsoft 365 and ERP systems (e.g., Costpoint)
- Provide user support and basic configuration troubleshooting within ERP platforms
- Monitor systems and maintain adherence to industry-standard security practices
- Technology Development & Process Optimization Develop and maintain Business Intelligence (BI) dashboards and reporting tools
- Provide BI training to users (basic and advanced levels)
- Evaluate and implement AI tools and automation platforms to enhance operational efficiency
- Design and optimize cross-departmental workflows to improve scalability and reduce manual processes
- Training & Documentation Deliver training on new tools, workflows, and system enhancements
- Create and maintain documentation for system configurations, standards, and procedures
- Develop user-friendly guides and best practice materials
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
