IT Support Specialist

City Of Sandy Springs • Sandy Springs, GA

6h • Onsite

About The Position

The City of Sandy Springs is seeking a highly motivated, Full-Time, IT Support Specialist who thrives on solving problems, supporting others, and ensuring technology runs seamlessly. This role is more than a help desk position — it is an opportunity to directly support the operations of City Hall, public safety departments, and the employees who serve our community every day.

If you are a technically skilled professional who enjoys hands-on troubleshooting, delivering excellent customer service, and contributing to meaningful IT projects, we want to hear from you.

As our IT Support Specialist, you will serve as frontline technical support for City staff, ensuring reliable access to essential systems and services.

Requirements

• Associate’s degree in a related field
• Two (2) years of relevant IT support experience (or equivalent combination of education and experience)
• Ability to pass Police Department background check and fingerprinting prior to employment
• Valid Georgia driver’s license
• Working knowledge of TCP/IP, DNS, DHCP, and basic networking principles
• Strong proficiency with Microsoft 365 (especially Outlook and Microsoft Teams)
• Experience supporting Windows desktops and laptops
• Experience using service ticketing systems
• Strong written and verbal communication skills

Nice To Haves

• CompTIA A+, Network+, Security+, Cloud+, or comparable certification
• Demonstrated leadership ability, integrity, flexibility, and initiative
• Experience with macOS in a managed enterprise environment (a plus)
• Familiarity with Microsoft Teams Phone systems and office equipment

Responsibilities

• Provide onsite and remote technical support for hardware, software, networking, and mobile devices
• Deploy, configure, and maintain PCs, laptops, and peripherals
• Troubleshoot Windows systems and support Microsoft 365, with emphasis on Outlook and Microsoft Teams
• Support mobile device setup and troubleshooting
• Maintain network connectivity and diagnose equipment issues
• Manage and document service requests through a ticketing system
• Deliver courteous, timely, and effective customer service
• Provide end-user training as needed
• Participate in rotating on-call coverage during non-business hours
• Assist with new technology deployments and IT projects
• Support critical systems for public safety departments

Benefits

• Two competitive medical plan options for you and your family, along with dental and vision coverage
• 10 paid holidays per year, plus 1 floating holiday
• Accrued paid vacation and sick leave
• City-paid life and AD&D insurance, short-term disability, and long-term disability
• A City-paid Employee Assistance Program (EAP)
• A robust retirement savings program: the City contributes 12% of your base salary to a 401(a) plan and matches up to 5% of your contributions to a 457(b) plan
• Tuition reimbursement up to $5,250 per year after one year of service toward a relevant degree
• Identity Theft Insurance
• Access to an on-site gym

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree