IT
About The Position
Are you an experienced IT professional who enjoys troubleshooting, improving processes, and supporting a fast-paced organization? Piedmont Service Group, a well-established company based in Raleigh, NC, is seeking a motivated IT Support Specialist with 2–3 years of relevant experience to join our team. In this role, you will work closely with the IT Manager to provide day-to-day technical support, help maintain secure and reliable systems, and contribute to ongoing IT initiatives across multiple locations. About Piedmont Service Group: Piedmont Service Group, founded in 1971, is a privately held company that specializes in delivering energy efficiency and facilities services to commercial, industrial, institutional, and government organizations. Our mission is to create safe, healthy, and efficient building environments for our valued clients.
Requirements
- 2–3+ years of experience in an IT support or systems support role
- Experience supporting Microsoft 365 environments (Exchange, Teams, OneDrive, SharePoint)
- Familiarity with Active Directory and user administration
- Experience troubleshooting Windows devices and mobile platforms
- Strong communication skills and ability to support both technical and non-technical users
- Ability to prioritize tasks and work independently in a fast-paced environment
Nice To Haves
- Experience with VoIP systems
- Mobile device management or device deployment experience
- Basic networking knowledge
- Experience working with vendors or MSPs
Responsibilities
- Provide Tier 1-2 support for hardware, software, networking, and Microsoft 365 issues. Diagnose problems efficiently and deliver timely resolutions.
- Manage user accounts, permissions, and group access within Microsoft 365, Active Directory, and related systems.
- Configure laptops, desktops, and mobile devices, ensuring proper security, connectivity, and standardization.
- Assist with lifecycle management, updates, and maintenance of company devices and infrastructure.
- Work with carriers, VoIP providers, and IT vendors to support communication systems and resolve service issues.
- Maintain accurate documentation and tracking of IT equipment and licensing.
- Create and maintain SOPs, internal guides, and knowledge base content to improve efficiency and consistency.
- Support printers, conference room equipment, and other business-critical devices.
Benefits
- Medical, Dental, and Vision insurance
- Company-paid Life & AD&D insurance
- Company-paid Short and Long-term disability
- 401(k) with company match
- Profit Sharing
- 3 weeks of paid time off in the first year of hire
- 9 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
